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71% would recommend it to a friend
1 night business stay
Hotel customer service was generally ok and the staff were very friendly..
The service for evening meal was a tad sloppy and the food a bit bland. This hotel desperately needs a makeover. It's looking very dated in a 1990's way and the paintwork and decoration is shabby.
2 day stay
Hotel is a good base for walking down to Bath or there is a bus service right outside.
Really poor breakfast
Working hard to present a big old hotel in good condition.
Whilst a bit fusty (carpet on the walls of the lift!) our room was a pleasant surprise. Large, good decor and linen. Parking is very tight with a large famy car. Then to breakfast ..... really poor. Worst example of a full English I've encountered for a long time. Despite this the stay had to be classed as good value for money.
Great location excellent hotel
Easy to find.
Convenient parking near the City Centre. Friendly and helpful staff throughout our stay.
A friendly helpful greeting at reception and despite arriving earlier than planned room was made available very promptly.
We had an ambassador room, which was spacious and well equipped. Unlike some previous reports no problem with either wifi or tv reception. Ok the room opened out to the secondary car park which made it easier for transporting our luggage to our room but as for previous comments about the view we were not expecting to come to bath and spend the time looking out of our hotel window.all in all a pleasant stay and would return in the future.
Would certainly recommend the Ambassador rooms which we had, and we were also pleased that the hotel managed to fulfil our requests for adjoining rooms and a reserved parking space.
The staff were friendly and helpful and, whilst the hotel is a steep walk back from the centre, there is a bus service which stops right outside for anyone who finds it too much.
Breakfast was very good.