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Reviews - VIP Apartments


24 Simpson Loan, Quartermile, Edinburgh, EH3 9GE

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (11)

100% would recommend it to a friend


Customer service


Food quality

Room quality


  • Kristie Y

  • April 2016

Dream apartment

As I have previously lived in Edinburgh I have always admired the quarter mile flats so seeing the opportunity to stay in one I couldn't resist.

It was beautiful, spacious and clean. Excellent security and made it feel like a home from home without the fuss of hotels. Will definitely be staying with my partner again and hopefully for longer.

  • Claire P

  • February 2016


Great location, good price and amazing apartment right in the heart of Edinburgh next to the Castle and with fabulous views.

I could have sat for hours in the window seat watching Edinburgh. I'll definitely stay again. The only thing that would have made it even better would have been some proper coffee in the kitchen. Not an issue for me but quite a few stairs and no lift. Loved it!

  • s beattie

  • October 2015

Away trip

Away trip.

  • H Kaur

  • July 2015

Fantastic Stay

We were in Edinburgh for a short stay of 2 nights in the lovely and spacious yet cosy VIP Apartment (22/16 Simpson Loan).

The accommodation was centrally located with all the tourist attractions within 5 to 10 mins of walking distance like the Edinburgh Castle, the museum and guided tours ( took the Mercat tours ghost tour!). The station was also 10 mins drive. Check in and check out was hassle free. Marc was very quick in replying to all my queries regarding reservation and payments and Adam gave us a very warm welcome and guided us on not-to-be missed places in the city. We were also provided with all other relevant information in the booklet which was very helpful. Sainsbury's, Starbucks were just a stone's throw away from our apartment. I would really recommend this place if you are planning to go to Edinburgh with family. Truly a home away from home. Thank you Marc and Adam!

  • Mark Salisbury

  • April 2015

VIP Apartments

Nice apartment and excellent location.

  • Andrew Macdonald

  • March 2015

Edinburgh VIP apartment stay

Great place to use as a base, walking not a problem anywhere around the city lots of bars and restaurants round the corner.

Great that the apartments are dog friendly, the restaurant downstairs will let you buy breakfast plated and take it back to the apartment if you have a dog with you. Thai orchid restaurant is a must. Just a small thing no full length mirror for the ladies to get ready and do there makeup. But all said fantastic weekend and great apartment would definitely book again.

  • G Jones

  • February 2015

Great weekend in Edinburgh

The apartment at 8 North Bank Street is absolutely stunning.

The views across Edinburgh are superb, location is superb. Can't fault it at all. Will be back sometime for sure.

  • kirsty b

  • February 2015

A fantastic apartment in a great location, well worth a visit

I would highly recommend this apartment for location, efficiency and friendliness of the agent.

It was a perfect weekend which made it that way by staying in this apartment. We've always stayed in hotels in Edinburgh but this apartment has won hands down for any future visits. The location is perfect, 5 minute walk from the centre, cafes, restaurants and shops close by for convenience and outlook over the park with the big glass fronted living room was amazing whilst having a morning coffee before setting off for the days adventures. We will definitely use this again on our next visit and thank you to the team who met us on our 1st evening. perfect and highly recommended!

  • Brian W

  • November 2014

Birthday midweek

Mark was excellent - very helpful.

Just one issue really - the heating boiler switched on and off all night: there were no operating instructions to turn it off so sleep was affected. Great view and handily located for the old town. Slightly hilly and cobbly access on foot to the new town but only £5 by taxi anyway.

  • Katie M

  • November 2014

Awesome accommodation, customer service needs improvement

We stayed at the VIP apartments on a city break with our 1 year old.

The accommodation was spotless and ideally located with all the amenities you could need literally on your door step. We would thoroughly recommend this accommodation for anyone travelling with small children if you have a thick skin when it comes to customer service. We booked for 2 adults and a child under 2 on an advanced pay now rate and provided credit card details at booking for payment. We received an email confirming booking and noting card details. It advised check in times and that we call 30 minutes before arrival to arrange a meet and greet. On the day of arrival we called to see if we could use the car park prior to check in and were told that we had not paid and they were therefore not expecting us because they had not taken payment from the card provided at booking but rather sent a follow up email with a link to payment. We were also told no travel cot was available because they had no advance notice it was required. The telephonist was exceedingly argumentative and seemed to have little interest in resolving matters but rather on assigning blame as to why our payment had not been received. In the end we made payment and a travel cot without any sheets was provided but this took 2 rather unpleasant calls and left a very sour taste on what should have been a lovely family break. Suggest option to select travel cot be available at booking and contact be made with guests in advance of day of arrival if payment has not been received.

Response from hotel

Dear Guest,

Thank you for taking the time to review your recent stay. I feel it is important to respond to some of the claims you have made as they are not quite accurate. Firstly, it does state on [6] that guests booking at advance rates will have to complete an invoice we send our with their credit/debit card, once completed a confirmation will be sent from us. As your payment was not made within the 24 hour time period the booking could have been cancelled, we sent 3 reminders over the course of 3 days and received no response so made you aware of this when you rang as we wouldn't be able to check you in without this being complete and as we have no reception as we are not a hotel this is quite important and can delay the check-in process which is not something we wish for our guests. Any hotel or apartment company

must be informed if you are bringing a child that you require a travel cot to be provided for, we particularly need this as we have to transport them to the apartment for your arrival and had been given no prior notice, I explained this to you and advised I would do my best to get you one, this was only requested once and I did not argue the point I said I would let you know. You then called us again 30 minutes later (before arrival) to ask if we had found a travel cot and I had told you I had sourced one for you but that we do not supply bedding for this which you seemed very bemused at stating that anywhere else you had ever been always supply bedding for their travel cots. Out of interest I called 3 local hotels to ask if they did this for their guests, having worked in hotels for 10 years I had never come across

this, and all 3 hotels informed me of the same. I had however gone to several apartments to see if we had anything spare that we could use, however as all of our linen is counted daily in the morning there was nothing spare to use and at 6pm in the Evening housekeeping had gone home for the day, had you informed us in advance we could have supplied something for you. I therefore think your comment that customer service was lacking is particularly unfair as I, the Manager rather than a telephonist, did try my best to facilitate your request at such short notice. I would advise in future to request additional bedding and travel cots before arrival so that the accommodation provider can make sure you have everything you need at check-in