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Reviews - Derwent Manor Apartments


Portinscale, KESWICK, CA12 5RE

Price From 229.53 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (6)

67% would recommend it to a friend


Customer service


Food quality

Room quality


  • Robert P

  • January 2016

Down, down, down.

Met by hotel Manager supporting motivated happy staff.

Quality pristine accommodation, signed off by dedicated housekeeper. 7 day stays with 'free' champagne. Provided with a more than adequate welcome pack of essential food stuff. Silver service breakfast on the day of departure. If that's your bag, you're too late. That was Derwentmanor Apartments before Shearings took over. Now. Unmotivated staff. Keys handed over with no introduction/instruction to the Apartments facilities. Every room with light bulbs missing or broken. Poor paintwork in need of refurbishment. Numerous bits of wallpaper peeling off the walls. Smell of damp. Severe lack of investment since Shearings arrived on the scene. Just a one off experience. Definitely not. We have used the Derwentmanor Aptmts every year & have bit our lips as each year the price has risen whilst the quality & value for money has plunged. No more. What was a very pleasant place is now poor by every standard one can apply. We will never return or recommend them again.

  • Janette F

  • November 2015

Apartment was a bit dated, clean and comfortable

As we pulled up outside we were unsure as the entrance way looks a bit tired.

Our apartment was on the second floor and we were pleasantly surprised to find it was huge loads of room especially needed with 2 grown up children. It was a bit dated but clean and lovely and warm which we needed as we were staying on the wettest windiest weekend. It was really quiet and relaxing. The kitchen was well equipped with microwave and dishwasher. The only thing was the shower temperature was hard to regulate water was scalding or cold and occasionally we got it right. We enjoyed our stay despite the weather and would definitely use again.

  • M Little

  • July 2015

great comfortable accommodation, only stayed one night but would of been happy enjoying many more

  • A Bryson

  • October 2014

Spacious and Comfortable

The accomodation was spacious, comfortable and very clean.

Some of the kitchen equipment was old and dificult to operate. But the apartment was warm with plently of hot water.

  • Stephen L

  • October 2014

Lovely view.

On arrival we were pleasantly surprised at the cottage we had booked, lovely large warm rooms and the upstairs bedroom had a lovely view out over Portinscale & the lake.

Everything was there that we needed for our weekend break.

  • Alan Oxley

  • September 2014

Faulty Towers!

Accommodation I had booked had been resold ( I was told on arrival there was a problem with the apartment.

When challenged they confessed they had overbooked and it was taken 30 minutes ago) I was offered 2 x 1 room apartments at the same price having been asked if they were only two of us. I asked if there were rooms in the hotel and was told they were fully booked. On arrival at the alternative apartment I found it had not been serviced. I called reception and was offered by the same lady a room in the hotel which she had told me 5 minutes earlier was fully booked. The room ( 207) , I believe was out of commission as the shower temperature control was faulty, it had no towels and appeared stale. We were offered 2 free breakfast, however these were not available until 8am. In my opinion the hotel sold the 2 bedroomed apartment after they accepted the booking from late rooms to maximise their revenue.