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89% would recommend it to a friend
Fantastic customer service and a quality hotel
Wow is all I can say.
I arrived and my expectations were met immediately on arrival. The reception staff are very helpful and friendly. On arriving to my room I was amazed at the size of the room not to mention the quality of the furnishings and cleanliness. The bed and pillows were extremely comfortable.
I went to the bar for a drink and again the barman was really welcoming and friendly and the bar has an excellent menu choice. I also went into the dining room and once again nothing was too much trouble for the serving staff not only at dinner but also at breakfast when perhaps other hotel staff have been a little miserable and groggy!.
The menu choice in the restaurant is excellent and the food is cooked to perfection. All in all a hotel I would definitely be booking again.
Very clean, helpful staff, very good value.
Lovely hotel & helpful staff
This hotel is really lovely, it's in a nice location with plenty of on-site parking & a great location if you're wanting to go out & about.
We stayed in a Junior Suite which was gorgeous, it was a well thought out room & very clean. The staff were all very friendly & accommodating. We had an early dinner from the bar, sat in the lounge area which was nice. Check-in and out was really easy. Our only suggestions is that the bar/lounge area could do with some quiet background music, as it was so quiet downstairs all the couples who were there when we were, felt they had to whisper. There was also a bit of a wait at the bar for a staff member, but we put this down to there being a wedding on the same day; and staff members were apologetic when they came to serve customers. Very close to Cheshire Oaks too - Well worth a stay!!
Great hotel with excellent facilities
My wife and myself had a great 3 day 2 night stay.
Didn't live up to my expectations
Having previously enjoyed a very special stay at Crabwell Manor, we returned with high expectations but were sadly diasappointed on this occasion.
The restaurant was as good as ever and I'd still highly recommend this - excellent food in a pleasant setting. Staff at the hotel were generally friendly and helpful. What let it down was a lack of upkeep on furnishings in the room, the tepid water from the hot tap in the evening meaning a decent bath was out of the question, and room service that can only be described as sloppy.
My husband had pre-ordered champagne to be in the room when we arrived. He reminded the staff on arrival but it still had not arrived over an hour later. When he rang reception they said they'd forgotten. Breakfast brought to the room was disappointing, with coffee spilt all over the serviettes and food only luke warm. Not the standard I'd expect from a hotel with the reputation it has and for the price we paid.
Hotel was clean, beautiful and the staff were very helpful.
Good but could be better
I specifically called the hotel over a month before our visit to request that our rooms be together, we were attending our daughters graduation and had booked 2 executive rooms, I was told that this was fine and that our rooms were right next to each other.
Upon arrival we discovered that our rooms couldn't have been further apart and even on different floors. If you request specific things from this hotel I suggest you ask for an emailed confirmation before arriving.
The hotel was nice and the rooms nice clean, however our shower was not great, there was only an overhead fixed shower that was quite clogged and therefore water didn't come out of all of the shower head, also not ideal if you don't want to wash your hair. We dined in the hotel - it was very over priced for what it was. I had to return my started of scallops as they were not cooked properly and were slime inside. I had the prawns instead which were fine but very hot (chilli hot). The main course was not great considering the price it was very much motorway service station food, however the dessert was delicious and the service was very good. Good facilities, and plenty of clean towels. The bed was comfortable and we had a good nights sleep. I would recommend a friend to stay here, but not to eat here, although the break fast was good.
Manor from heaven
Very good, great value for money for such a nice hotel
Spa and swimming pool in very good condition.
Bar food acceptable, room was very decent. Nothing out of the ordinary for this sort of establishment but very good standard. A solid 7 out of 10.