Reviews - Crabwall Manor Hotel & Spa


Parkgate Road, Chester, CH1 6NE

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (109)

89% would recommend it to a friend


Customer service


Food quality

Room quality


  • Ashley Marshall

  • November 2015

Great Stay

Hotel was clean, beautiful and the staff were very helpful.

  • Damian S

  • November 2015

Good but could be better

I specifically called the hotel over a month before our visit to request that our rooms be together, we were attending our daughters graduation and had booked 2 executive rooms, I was told that this was fine and that our rooms were right next to each other.

Upon arrival we discovered that our rooms couldn't have been further apart and even on different floors. If you request specific things from this hotel I suggest you ask for an emailed confirmation before arriving.

The hotel was nice and the rooms nice clean, however our shower was not great, there was only an overhead fixed shower that was quite clogged and therefore water didn't come out of all of the shower head, also not ideal if you don't want to wash your hair. We dined in the hotel - it was very over priced for what it was. I had to return my started of scallops as they were not cooked properly and were slime inside. I had the prawns instead which were fine but very hot (chilli hot). The main course was not great considering the price it was very much motorway service station food, however the dessert was delicious and the service was very good. Good facilities, and plenty of clean towels. The bed was comfortable and we had a good nights sleep. I would recommend a friend to stay here, but not to eat here, although the break fast was good.

  • John W

  • November 2015

Manor from heaven

  • Philippe U

  • October 2015

Very good, great value for money for such a nice hotel

Spa and swimming pool in very good condition.

Bar food acceptable, room was very decent. Nothing out of the ordinary for this sort of establishment but very good standard. A solid 7 out of 10.

  • Charlotte B

  • August 2015

Beautiful place to stay.

Very clean and all staff were very friendly.

  • Piotr L

  • June 2015

Crabwall Manor Hotel & Spa

Very nice place to stay.

  • Keith H

  • April 2015

Great place to stay

Spacious room, with a very comfortable bed.

Food was excellent and staff were all very polite. Enjoyed the hotel so much we extended our stay.

  • Dee W

  • April 2015

Great room and lovely hotel


  • March 2015

Nice rest

Had a really nice time the room was top notch, only one complaint they should but a none slip bath mat in the bath as my partner fell and hurt herself.

Other than that I would well recommend this hotel to stay.

  • S Brown

  • February 2015

Gorgeous romantic stay

When we arrived at crabwell manor we were really happy with our choice.

the lady on reception was really friendly and welcoming and not over the top. She told us everything we needed to know. She offered us breakfast and all the extra but for the price i think (16.95) we thought it was a little exspensive so we decided to get our own on exit of the hotel. The room was gorgeous and the bed was huge. The bathroom was very spacious and it was all decorated gorgeous. The only problem we had was the shower head, it was full of slime and limescale so we decided not to use it but we both had a very deep bath which was lovely. Water nice and hot as some reviews mentioned it was only just warm. 'The spa' was a very relaxing atmosphere we went in at tea time so was also very quiet we used everything pretty much on our own. we are planning on returning to this hotel but for a longer weekend as there is so much to do and we fancy room service in that gorgeous bed one night!. We went to cheshire oaks and chester zoo fab end to our visit!