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92% would recommend it to a friend
Superb hotel, service and location
A first class venue for exploring the Malvern Hills as it is right on the doorstep.
Service at Reception and Restaurant was excellent throughout. Food was really good whether in the Bar or Restaurant. Full English breakfast was excellent. We stayed for four nights and will definitely revisit.
Great location, wonderful views and walks.
Very comfortable and good food. What more could you want.
A lovely hotel
We had a warm welcome and were personally shown to our room which is a service not often given these days.
We had a four poster room which, though lovely, was not the one shown on their website. It didn't have a canopy but I can't deny that it had 4 posts. The bed was lovely and comfy. The food quality (we only had breakfast) was superb but sadly the service did not match. The waitress appeared to serve another table and then disappeared, completely ignoring us so we had to wait until she re-appeared before we could order tea and coffee. She came back a while later to take our food order but hadn't given us any menus. We both had a full English and it was delicious - the bacon and the sausage were especially good. I also had a croissant (well, I was on holiday!) and that was fresh from the oven - heaven. Though I did have to ask for it, having already ordered it earlier. It was also a bit cold in the dining room. The heating came on as we were leaving. Checkout was smooth and efficient. Overall a lovely hotel, let down only by the breakfast serving staff.
We made a last minute booking and were very pleased with the room we were allocated and our stay on the whole.
Apart from breakfast, we did not eat at the hotel restaurant as we had been recommended the Wellington Inn a couple of miles away from the hotel. Well worth eating there.
Lovely hotel that doesn't rely on its location
This hotel is situated perfectly for walking in either direction along the hills with paths literally adjacent to the buildings - no need for the car.
This means the public areas are busy at breakfast and lunch with walkers giving it a warm atmosphere. However the hotel does not rest on its laurels of being well placed; the room was very clean and apparently recently refurbished and the food very good (we had 2 evening meals and 2 breakfasts). The junior staff we friendly and attentive and apologetic and accommodating when there was a mix up with a meal order. When we checked out the apparently more senior person on reception wasn't terribly warm and we felt we had to use our customer service skills to win them over rather than vice versa. Otherwise a really good hotel for the weekend, good value and worth revisiting.
Stayed here before about 10 years ago and was just as impressed this time.
Clean, comfortable room, good food and beer. Would definitely stay again.
Excellent value for money
Only stopped over for one night when visiting the Malvins on a short break but found the team very welcoming.
The arrival was nice and smooth with rooms already prepared. Reasonable view from our room (number 100) and although next to the road we did not experience any traffic noise. Room was comfortably furnished to a good standard and very clean. Breakfast the next day was good and plentiful and unhurried. Would recommend this as a place to stop - the rates were very good and to be fair much better than other establishments near by, but depends very much on your budget and what you want.
Everyone we met there was very welcoming and couldn't have been more friendly or helpful.
Our evening meal in the conservatory was delicious and breakfast the following morning was just as good. Our room faced towards British Camp and the A449 so there was some traffic noise through the night as we needed to open the window for ventilation, but I suspect there are quieter rooms. The location is perfect if you are walking in the Malvern Hills.
Lovely location for walkers
We stayed here some years ago and returned because of the wonderful location; there is a footpath opposite the hotel up onto the Malvern Hills and the views are fantastic on clear summer days.The beds are soft and comfortable and the English cooked breakfast is very good: there's plenty of it and its filling.
We had no difficulty finding a parking space and our room was ready when we arrived shortly after 1pm. Our only criticism is that the hot water in our bathroom was mostly lukewarm but as we didn't want a bath we weren't worried about it. We were lucky to be able to get a last minute booking in such beautiful weather.
We had a wonderfull stay at this hotel .
The location is excellent. The staff were really nice.The room we were given was on the small side but the view made up for that. We had two evening meals and two breakfasts and all were very good, We were going home but decided to stay an extra night. \i would deffinately recommend this hotel.