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Reviews - Francis Hotel Bath - MGallery by Sofitel


Queen Square, BATH, BA1 2HH

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (27)

96% would recommend it to a friend


Customer service


Food quality

Room quality


  • Vicki Beer

  • December 2014

Lovely room, exceptionally helpful and friendly staff.

  • Carie W

  • December 2014

If you are looking at this hotel you must will have an amazing time

Had a fabulous weekend away, staff are polite, friendly and helpful.

Our room was very clean, tidy and the interior is wonderful. It has to be one of the most comfortable beds we have ever slept on. The hotel is located within an easy walk away from the town. We are definitely going back next year...

  • Scott T

  • November 2014

Fantastic location, lovely hotel

The hotel itself was beautiful, the staff were friendly and helpful but the best thing is the hotels location.

It is set right in the centre of Bath within easy walking distance of everything.

  • Tim A

  • November 2014

Memorable stay!

Convenient location in Bath offered at an attractive price.

Parking an asset. The interior decoration is striking and the welcome and quality of service of an equally high standard.

  • juliet p

  • November 2014

decor is quirky (in a good way!), good location, friendly and professional staff

We really enjoyed our stay in this high standards hotel.

Would definitely recommend it to couples and groups of friends who want a stylish hotel in a convenient location. All staff we met were friendly, professional and helpful and our room and public areas were well furnished and maintained.

  • Zoe A

  • November 2014


It was such a pleasure to stay in such a beautiful hotel.

The staff went above and beyond to help me resolve an issue. I rang the day before we were due to arrive, as my boyfriend was now on crutches. I spoke to a very charming man on the phone and he said there was a life available and that he would place us in a room nearby the lift. The room was beautiful and all the staff went above and beyond for us. Cannot wait to recommend this hotel to others.

  • M Walbrin

  • October 2014

Stay in Bath

Found the hotel very friendly.

Beds very comfortable. Breakfast very enjoyable. Will return to the hotel Francis again.