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63% would recommend it to a friend
Arinza Hotel London
Poor customer service.
No tea or coffee making facilities provided in the room. wecwere told that breakfast was not included even though our booking confirmation included breakfast. All in all it ruined what was an enjoyable weekend.
Okay for the money
In general the room was okay- we had booked a superior double so should have had a king size bed but on arrival advised they'd been a problem with their booking system and only a standard double available.
They did however reflect this in the price charged. The staff were quite friendly and we were able to store a bicycle in the room with us which was great. General cleanliness was okay but could have been improved as could the general maintenence of the property. Overal for money paid in London was slightly better than I'd expected.
Not quite what we expected
This is a non-smoking hotel, but we could smell stale smoke when we entered, which particularly upset my partner.
The room size (Standard Double) was just about adequate for our short stay. Good things;
Air Conditioning worked well. The bedroom and the bed linen were clean. The bedside lights were adjustable (although not from the bed). The shower was powerful and as hot as you'd like. The car park was properly surfaced and spaces were well defined. Bad things;
Perplexingly, the maximum height of the shower would be too low for most adults. The wash basin was tiny and water went all over the floor when having a wash. There was no soap tray or shelf in the shower cubicle. There was no door closer on any of the guest room doors, so we were woken by early risers leaving. There were no plug sockets around the table to plug in a laptop or other equipment. Only one chair was provided for two guests. The hotel instructions were very brief. The breakfast (taken in the room) was just packaged items you could have gone and bought in a shop (except milk for cereals).
Arinza Hotel London
Unsure of area.
A good alternative
I attended a 3 day show at the Excel, with hotel prices close by being crazy I booked in here for 2 nights.
After the show its about a £25 cab ride back and a £4.90 train ride in the morning. Worth staying here if you want to cut down the cost of staying in London but still be close enough. The hotel itself was clean and the room was very nice so would recommend to business travellers
My Arinza Experience
Had a good time at the Arinza Hotel, good value for money.
Didn't have breakfast during my stay so don't know what their breakfast is like, but suppose it should be decent. Few things I didn't like during my stay are: the cleaners knocking the door even when you had the sign do not disturb displayed on your door, there was a sound I kept hearing like a phone vibrating in my room. Could had been the AC. Finally the weekend I spent over there had a few noisy people come in late at night and deprived me of my sleep. Other than those few things mentioned, its a nice place to stay, very close to shopping centre and good location in general.
Not one of the best rooms I've had.
The shower leaked, the fan for the air conditioner above us kept us awake most of the night. The fire exit side glass broken & noticed one of the room doors lock system the batteries were on show. I just felt uncomfortable being there but glad it was just for the night. Also the only window above our head was open which was mouldy.
5th stay here
arrived 3pm and room wasnt ready.
i asked for another room while i wait (they said it wud be an hour) and i had to be showered and changed within that hour. was given room 7 temporarily- the bedding absolutely stank, unbearable!. it also had no shower door so i ended up flooding the bathroom. after an hour i was given room 2 (i've stayed in this room before). the bedding also stank (to a lesser degree) even when housekeeping changed the sheets. the shower leaks at the bottom of the door so more flooding and slipper floors. kettle has been broken for more than 12 months.
had to ask for breakfast on day 1 and day 2 i didnt bother- consists of bowl of cereal, croissant, yoghurt and muffin. parking is difficult as friends of staff keep them company over night and use the spaces instead of leaving it for customers. if other hotels had a fridge and microwave for a similar price i wud not ever stay here.
Clean and modern
Very nice comfortable hotel.
Recently refurbished to a high standard. Great customer service (Adil). Will stay here again.
Clean and comfortable hotel
Have stayed here a number of times now and have never been disappointed.
The rooms are clean and comfortable and the staff pleasant and helpful.