Reviews - The Birmingham Hotel

Hotel Birmingham, Golden Hillock Road, Birmingham, B11 2PN

Price From 125.51 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

All reviews (41)

24% would recommend it to a friend


Customer service


Food quality

Room quality


  • Andrew W

  • June 2014

Birmingham hotel

Only stayed 1 night, room was spacious but a bit careworn and smelt odd, maybe historic cigarette smoke.

Plenty of parking on site, well situated close to Balti triangle and A45. Could be a great place to stay with some investment, as it was it was cheap and served a purpose.

  • John M

  • May 2014

Never again

The room was dirty with a used tissue on the floor.

Carpet hadn't seen a vacuum cleaner in a very long time. Paint peeling off the walls and the room was very hot. Even with the heating off I had to keep the windows open all night. Continental breakfast was cereal and bread. No croissants of pastries, ham etc. Very poor, I would not stay here again.

  • Amanda H

  • April 2014

shabby not chic

When we worked out how to get in the Receptionist was very good and helpful.

The corridors are shabby and worn, the room was noisey & not very clean it smelt of smoke as. Windows had been left open. I didn't stay the night as sleep was not an option here I left after 2hrs of being kept awake

  • C Hall

  • April 2014


When I checked in, the receptionist confirmed that I had booked bed and 'continental breakfast' which obviously came at an extra cost.

However, the following morning upon asking another receptionist where I could find the breakfast room, I received a puzzled look and the simple reply of 'breakfast?'. I had to explain that I paid for the breakfast and that this cost was on-top of my room charge. After a quick check on the system, she confirmed what I had already said. I was then told that breakfast had not been set up as they thought that nobody wanted breakfast and asked if I would like it setting up. I obviously asked for it to be set up and after waiting 15 minutes for this to happen was rather dismayed when the 'continental breakfast' turned out to be a choice of either toast or cereal. Completely unaceptable. I would not recommend this hotel simply for the such bad customer service.

  • Chris P

  • March 2014

Give it a miss.

Hotel looks good from the outside, nice big car park, check in went quick with lad on desk pleasant.

No food in hotel and a good walk to find any. Room very dated but nice and big, strong smell of what seems to be stale smoke. TV in room was excellent and shower brill once hot water got through, I would not chance staying again as I think I got a good room listening to other people talking.

  • Stewart S

  • March 2014


Willing staff

  • Boldizsar A

  • March 2014

It's more like a industrial factory than a hotel

Smelly rooms,corridors.

Noisy road.

Dirty room especially the carpet.

Broken chair.

Smelly arm chairs.

Very uncomfortable bed. No hair drier.

No shower liquid. Bad tv signal.

Awful breakfast. I was not happy with that 'hotel' at all...

Never go back again.

  • D Ham

  • March 2014

Room was filthy carpet had stains everywhere bedding was stained

  • ian fisher

  • March 2014

Extra charged for late check out and filthy room

Me and 2 friends booked a triple room, before booking I called the hotel to enquire about a late check out.

I was told it would be £30 extra to check out at 5pm. This was also stated on my reservation. Upon arrival the Manager told me they didnt do late check outs, I told him my story and he reluctantly agreed but insisted on me paying £45. Room was filthy, double bed was 2 divans one had casters the other not so it was not level, tv had no aerial so no picture, no kettle, only 2 cups, window did not shut. Too round off a truly awful stay they decided to do a apparently routine fire alarm test at 11.30am obviously waking us up, this repeated a further 3 times. Also have strong suspicions the hotel is used by the local 'ladies of the night'. Truly awful place not to be missed if you like horror stories!!!

  • H Johnson

  • February 2014

Excellent friendly staff but run down hotel

No smoking room was very smokey.

Kettle would not work, neither would replacement. Moved to a new room and kettle worked but switched on by itself 3 times when I was nowhere near it. Perhaps electrics need checking. Continental breakfast extremely basic. Hotel ran out of butter so toast with no butter!