Reviews - Holiday Inn WALSALL M6, JCT.10


20 Wolverhampton Road West, Walsall, WS2 0BS

Price From 235.20 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (110)

79% would recommend it to a friend


Customer service


Food quality

Room quality


  • I Payne

  • January 2016

Executive Suite

Receptionist made my visit warm and welcoming.

The room was cold but lovely and didn't take long to warm up once the heating kicked in. I was upgraded to the executive suite which provided for a spacious and comfortable stay. The only downside was getting the shower to work and not get scolded at the same time. Breakfast was standard but would definitely make a return visit if in the area.


  • December 2015

Review of Holiday Inn

Overall we enjoyed our stay.

The evening meal was excellent value for Money. But our breakfast was only just warm. The leisure activities ( The pool) was very clean.

  • alison l

  • November 2015

Holiday Inn WALSALL M6, JCT.10

Enjoyed our stay, will be booking this place again, just wished we had booked more than one night, it's not just a place to just sleep.

  • Hannah B

  • October 2015

Relaxing, convenient and friendly

Very nice, clean room.

Really friendly, helpful staff.

  • Grant D

  • August 2015

Good spot, if a bit awkward to get to

Was happy to find such a lovely room with nearby pool when going clubbing in Walsall, Will be staying there again.

Was a bit awkward to get there on foot though, involving crossing major roads without pedestrian crossings.

  • D roberts

  • August 2015

Lovely clean smart hotel.

Fantastic value. Will be definitely staying again.

  • John G

  • August 2015

Luxurious and convenient

Excellent quality of room and service, no noise or inconvenience from the wedding going on during our stay.

  • S Gakhal

  • July 2015

We always stay at this hotel when visiting family close by.

Never had any complaints but unfortunately the hotel room on this occasion was awful. The room had a strong smell of damp, was run down and a lot of the furniture was missing. The hotel really is in need of some diy and decor as it is starting to look very run down.

Response from hotel

Dear S Gakhal,

Thank you for taking time to post a review of our property. We are really sorry if the room condition fell below your expectations. Rest assured that all your comments will be looked into and actions will be taken. We appreciate your feedback as this is our best resource for improving guest services. Thank you for staying with us, and we hope to have an opportunity to serve you again.

Best Regards,


IHG Care

  • Darren Hartshorne

  • June 2015



Response from hotel

Dear Darren Hartshorne,

Thank you for sharing your ratings online with regards to your stay at Holiday Inn Walsall M6, Jct.10. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your visit with us. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Thank you for staying with us and we hope to have the opportunity of hosting you again.

Thank you for staying with us and hope you will continue to choose IHG for your future travel needs.



IHG Care

  • W holmes

  • June 2015

Expensive not enough staff in the bar area and restaurant, food not replenished very quickly and tables not cleared

Response from hotel

Dear W holmes,

Thank you for your feedback. We take our guest comments very seriously and always strive to improve our amenities and services. We are sorry we fell below your expectation regarding restaurant services. We will look into this concern. I assure you that the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.



IHG Care