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77% would recommend it to a friend
Oops need a hotel pronto
Great Hotel helpful staff good food and good location for our needs.
Tired but Friendly
Photo's give better impression of the place than it is - it needs redecorating in a number of areas.
It needs a few modern touches too, e.g. power sockets near bedsides, and more hot water. On the other hand, staff very friendly, convenient location, good breakfast and at a good price.
Lovely hotel with a great atmosphere.
Just one night and in a bit of a hurry
- Room too hot, lots of traffic noise, noise from the bar, bathroom a bit dilapidated.
+ Very welcoming staff, comfy bed.
Definitely would recommend
Extremely friendly staff, internal décor furniture and equipment all of a high standard.
Nice bar, restaurant and a quiet location on the outskirts of the City- very handily placed away from the inner-city hustle and bustle. Enjoyable freshly cooked breakfast on departure. All in all a very enjoyable stay.
Jacobean: the era of the last refurb.
The positives first: The continental section of the breakfast was fine.
The English side was ok and coffee was plentiful. The staff were friendly. The hot water was exactly that. The hotel was convenient, with adequate parking. All credit should be given to the photographer, as the pictures paint the best possible light on an otherwise tired and dilapidated hotel. The negatives:
It needs an overhaul, which I was informed is happening, gradually. Unfortunately, our stay got off to a poor start, with nobody on reception and no method for calling anyone. After summoning the bar maid , we were given a key on a makeshift ribbon, as apparently the last customers had walked off with the normal key. This was not considered a security risk. The room itself was fine, although a little dark. However, it did look like the cleaner had got tired and sat on the bed after making it.
The last page of the information booklet for the hotel had mould growing inside the plastic sleeve. The bathroom was in dire need of refurbishment and in fact a good clean. There were black mould spores on the ceiling. Tiles around the shower were loose. The taps seemed to have 3 settings: off, trickle or Niagara. The tap/shower attachment should be in a museum, or some hipster's kitsch-laden house. The quality of the cooked breakfast ingredients was poor. It should take pride in local producers and get high quality, locally sourced products instead of what seemed to be budget supermarket products. So, in essence, not the greatest stay. after its refurbishment, it may be a good place to stay: however that needs to happen soon.
a beautiful hotel with fantastic caring staff
A lovely room far better than we were expecting !
The outside photos do not do it justice.
A very nice stay.
This hotel is run with customer care and satisfaction.
The staff went out of their way to make sure everything was in order for my daughter and they are so friendly.
Excellent Customer Service
Hotel tired, however this was made up with the excellent customer service that we received from all members of staff.