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Reviews - SACO Hammersmith - Gooch House

4Self Classified Serviced Apartments Ratings explained
Gooch House, 63 - 75 Glenthorne Road,, London, W6 0JL
Located on Glenthorne Road, just a short walk from the buzz of King Street, SACO Hammersmith serviced apartments are suited to both leisure and corporate guests. Offering a selection of one and two bedroom apartments all complete with full kitchen including dishwasher & washer dryer, as well as contemporary furnishings throughout.

The Olympia Event Centre is located just one mile away and London's West End just 15 minutes away by Underground service. Close by is Shepherd's Bush which is home to a range of small independent shops, as well as the famed Westfield Shopping Mall.

SACO – The Serviced Apartment Company will take full payment for your accommodation at the time of booking and confirm your arrival details at the property. Upon check-in, guests are kindly required to show the credit card used at the time of booking and a valid photo ID, such as a driving licence or passport.

Security Deposits
A refundable security deposit to cover “additional charges “,including breakages, damages, extra cleaning and further accommodation charges incurred during your stay, may also be taken and you will be advised whether this is payable at the same time. This will vary on the size of apartment you have booked.

Group Policy
We consider a group to be three apartments or more being booked in the same city for similar dates. When making a group booking full payment will be required at the time of booking and this is non-refundable. A security deposit, as above, will also be required for each apartment booked. Unfortunately we are unable to guarantee that all apartments booked will be in the same building.

Credit and Debit Card
A transaction fee of 3% + VAT on the total payable will apply to Diners Club and American Express Card (Amex) and 1.75% + VAT to Visa Credit Card and MasterCard payments. There is no transaction fee on Visa Debit Card or Maestro/ Solo payments. Credit card details must match the security checks. We may pass your debit/credit card details to a third party to process any payments. Credit card fees are not refundable in any circumstances.
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Overall score Guest rating scores since July 2013 Customer recommendation
Guest Reviews Based on 1 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
100% recommended this accommodation to a friend 100% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Good Apt. - but not so great service
I prepaid for our entire trip. When we got to the apt. - we realized we had no way of entering the complex and had been given no instructions on how to retrieve the keys. Arriving from a foreign country - I didn't even have my phone setup for local calls. It was a complete disaster.
For the most part - it was Lateroom's fault. But SACO didn't help. There's NO contact number for SACO in the reception area. (There is a contact number for another agency that also lets our apartments in this building!). I had to call Laterooms to get in touch with SACO. God help if I had arrived later than SACOs service hours (until 11PM). When I got in touch with SACO - they couldn't locate my reservation. When they did - they couldn't give me instructions on how to open the keybox!
It took hours and multiple calls to sort all this out. It's amazing these guys do this professionally. Nevertheless - the apartment was nice. Spacious clean and well furnished with essentials. A local guide would have helped - but can't pick too many faults with the place itself. Almost all basics (washing/dishwashing powders, salt etc) were thoughtfully provided. I think the once a week maid service is too infrequent - but i guess that's the price of a good deal.
Tube stations are a little bit of walk. That's one minor disadvantage if you need a lot of trips to the station. Door locks etc. are complicated. But the place was very quiet. Our shower broke down in the middle of the stay - and SACO was prompt in trying to fix the problem and in giving us keys to a spare apartment when they couldn't fix it promptly. Good marks on being prompt with that.

Reviewed by
Joydeep S

From Fremont, USA
Who stayed in June 2013

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