Reviews - The Imperial Hotel



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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (12)

75% would recommend it to a friend


Customer service

Food quality

Room quality


  • a thomas

  • December 2014

The Imperial Hotel

Really enjoyed our stay the staff were fab & helpfull rooms were clean breakfast was nice all round a great weekend.

  • Kathleen H

  • November 2014

The quality and character of the staff make this hotel come alive.

The hotel room overlooked the sea and the view was just wonderful.

The staff are focused, very helpful and friendly and in the breakfast room energetic and prompt with the breakfast. Our room was comfortable, recently refurbished and we, my husband and I, enjoyed our stay there. The hotel is in the process of refurbishment and the corridors to our room show this.

The most fantastic thing is that it has the thick old castle walls right next to the hotel. it has the feel of a historic hotel.

  • Paul Spencer

  • October 2014

Booking Problems

Booking mixup.

LateRooms had us booked for 2 nights we extended rot 3 nights via the phone with the hotel. Email confirmation sent to us. On the 2nd day there was a problem where the hotel insisted that we were booked for 2 days that extra day we confirmed was forgotten. Deputy manager insisted that late rooms only booked for 1 night. Even with 2 emails one from late rooms and the other from the hotel age very bad attitude deuty manager insisted that they couldn't help and that we had to leave after our 2nd night. To a certain extent things only clamped down when the head chef intervened and offered us free food and some free drink. As the hotel was fully booked on the 3rd day we still had to find ourselves some accommodation. The deputy manager insisted on blaming a new member of staff who wasn't at fault. I cannot speak more highly of Simon (manager) and Steve (Head Chef). They tried to help us but the deputy managers attitude and near rudeness wasn't good

  • John S

  • October 2014

All good except poor water pressure for shower

  • Jon L

  • July 2014

Room was in desperate need of tlc .

  • T Richardson

  • March 2014

South Wales Boy

Would recommend this hotel as it had a good location,friendly atmosphere ,could do with a coat of paint in places, our room was clean and had been updated but there was no curtain on the bathroom window which puts people off and the shower was very poor indeed, no pressure.

Breakfast was very poor as it was cold and had been hanging around to long

  • Rebecca S

  • November 2013

one night in this hotel in beautiful Tenby is not enough!!!!

This was my first stay at a hotel for a while, and didn't know what to expect as the tariff of only £50 worried me a little.

This hotel is just wonderful. the staff on arrival and during our stay were very good, friendly and pleased to help. Our room was just fabulous with a comfy four poster bed, nice sofa and huge TV. The bathroom recently refurbished was clean and plenty of complimentary goodies. The view through the huge bay windows was MAGNIFICENT. As the hotel built into cliffs, our room overlooked the sea, and i awoke to a beautiful sunrise right in front of me!.

The dinner we had in the restaurant was very good, also the breakfast and the views from both the bar and dining areas are fantastic. All this for £50 is a complete bargain and there are not many of those to be found these days!. Tenby itself is just delightful off season to avoid the crowds. We shall return very soon!

  • Michael S

  • November 2013

One day break

Second time staying at the Imperial.

Everything ran very smoothly. Was blown away by the view in Room 26. Staff were all very friendly, especially recommend the Irish coffee in the Caldey Bar. Lovely breakfast. No complaints, Look forward to a longer stay next year.


  • October 2013

excellent service

standard rooms are basic - you get all the usual - bed, kettle, coffee etc and you get what you pay for; upgrade to a premier room recommended - for a little more the "feel" is much better.

The standard of service in all parts of the hotel was excellent and the food equally good.

  • Katheryn Elmore-Smith

  • October 2013

Superb weekend.

I booked this hotel as I had visited Tenby many times and had always wanted to stay there.

I booked a double room for myself and partner and we were delighted with it. The room was incredible. It was over looking the bay and Caldey Island and it made our weekend very special. The room itself was exceptionally well maintained and was much larger than any room we have stayed in before. The staff were very professional and were happy to help with any enquiries. I would highly recommend this hotel to anybody looking for a quiet or romantic getaway. I look forward to returning in the future.