Reviews - The Imperial Hotel



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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (7)

71% would recommend it to a friend


Customer service

Food quality

Room quality


  • Kelly D

  • November 2015

We had to flip the duvet around as there was a dark red stain on there which was disappointing as the rest of the room was lovely.

  • a thomas

  • December 2014

The Imperial Hotel

Really enjoyed our stay the staff were fab & helpfull rooms were clean breakfast was nice all round a great weekend.

  • Kathleen H

  • November 2014

The quality and character of the staff make this hotel come alive.

The hotel room overlooked the sea and the view was just wonderful.

The staff are focused, very helpful and friendly and in the breakfast room energetic and prompt with the breakfast. Our room was comfortable, recently refurbished and we, my husband and I, enjoyed our stay there. The hotel is in the process of refurbishment and the corridors to our room show this.

The most fantastic thing is that it has the thick old castle walls right next to the hotel. it has the feel of a historic hotel.

  • Paul Spencer

  • October 2014

Booking Problems

Booking mixup.

LateRooms had us booked for 2 nights we extended rot 3 nights via the phone with the hotel. Email confirmation sent to us. On the 2nd day there was a problem where the hotel insisted that we were booked for 2 days that extra day we confirmed was forgotten. Deputy manager insisted that late rooms only booked for 1 night. Even with 2 emails one from late rooms and the other from the hotel age very bad attitude deuty manager insisted that they couldn't help and that we had to leave after our 2nd night. To a certain extent things only clamped down when the head chef intervened and offered us free food and some free drink. As the hotel was fully booked on the 3rd day we still had to find ourselves some accommodation. The deputy manager insisted on blaming a new member of staff who wasn't at fault. I cannot speak more highly of Simon (manager) and Steve (Head Chef). They tried to help us but the deputy managers attitude and near rudeness wasn't good

  • John S

  • October 2014

All good except poor water pressure for shower

  • Jon L

  • July 2014

Room was in desperate need of tlc .

  • T Richardson

  • March 2014

South Wales Boy

Would recommend this hotel as it had a good location,friendly atmosphere ,could do with a coat of paint in places, our room was clean and had been updated but there was no curtain on the bathroom window which puts people off and the shower was very poor indeed, no pressure.

Breakfast was very poor as it was cold and had been hanging around to long