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67% would recommend it to a friend
The Imperial Hotel
Really enjoyed our stay the staff were fab & helpfull rooms were clean breakfast was nice all round a great weekend.
The quality and character of the staff make this hotel come alive.
The hotel room overlooked the sea and the view was just wonderful.
The staff are focused, very helpful and friendly and in the breakfast room energetic and prompt with the breakfast. Our room was comfortable, recently refurbished and we, my husband and I, enjoyed our stay there. The hotel is in the process of refurbishment and the corridors to our room show this.
The most fantastic thing is that it has the thick old castle walls right next to the hotel. it has the feel of a historic hotel.
LateRooms had us booked for 2 nights we extended rot 3 nights via the phone with the hotel. Email confirmation sent to us. On the 2nd day there was a problem where the hotel insisted that we were booked for 2 days that extra day we confirmed was forgotten. Deputy manager insisted that late rooms only booked for 1 night. Even with 2 emails one from late rooms and the other from the hotel age very bad attitude deuty manager insisted that they couldn't help and that we had to leave after our 2nd night. To a certain extent things only clamped down when the head chef intervened and offered us free food and some free drink. As the hotel was fully booked on the 3rd day we still had to find ourselves some accommodation. The deputy manager insisted on blaming a new member of staff who wasn't at fault. I cannot speak more highly of Simon (manager) and Steve (Head Chef). They tried to help us but the deputy managers attitude and near rudeness wasn't good
All good except poor water pressure for shower
Room was in desperate need of tlc .
South Wales Boy
Would recommend this hotel as it had a good location,friendly atmosphere ,could do with a coat of paint in places, our room was clean and had been updated but there was no curtain on the bathroom window which puts people off and the shower was very poor indeed, no pressure.
Breakfast was very poor as it was cold and had been hanging around to long