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71% would recommend it to a friend
Good hotel/pub staff let down by owner
It was a Friday night stay, Bank Holiday weekend, I travelled to St.
Bees to participate in a race on the Saturday. I had to check out a 5am so paid for the room and dinner before heading of to bed. I was slightly surprised to have a voice mail message explaining I hadn't paid for the room and could I go back. It was 6pm before I could call the Hotel, there was no reply but as it was Saturday evening on a B/H weekend they were very busy. Being only 5 minutes away at the end of the race I drove round and spoke to a very nice lady who explained she had spoken to the owner and it was all sorted.
Imagine my surprise on the Monday when I received a call from the owner of the hotel explaining I still hadn't paid!. Thankfully I think the chap in the background on the phone was the barman I paid and he corroborated my story - Nice hotel, great staff but keep your receipt.
Hotel was spot on for me, 15 minutes from next days appointments in Whitehaven.
Value for money, food good, nice beer garden and lovely weather when i stayed what more do you need.
A Great Place To Stay
Parking was hard to find.
But the room was great, the staff very helpful. And the food was very good. For the price and location it is one of the best places i have stayed
please stay here
stayed here with my elderly mother for two nights.
We were told that they had originally put us in a refurbished room, but, as I had advised that my mother has difficulty with stairs, they put us in a room that only had 6 or so steps to it. Although it was not refurbished, the room was spacious and clean, the beds very comfortable and the bathroom both clean and spacious. I saw one of the refurbished rooms which was lovely.
with regard to service - on going down to breakfast on the first morning, we found that they had very kindly set a table for us in the bar to save Mum having to go down another flight of stairs to the restaurant, and then asked her what cereals she would like and brought it to her from the buffet area. Most appreciated. They also remembered the next morning what our beverage preference was - very impressive. They also very kindly stored Mum's wheelie-walker in the reception area, so we didn't have to drag it up and down the stairs,
The only one thing I would say is that the room we had was very close to the bar so on the Saturday night, there was some noise from the bar. But we put the TV on and could not hear the noise at all. And, as stated previously, we should have had different room, and we would not have had this issue. The hotel is in a great place to access the main roads around for sightseeing, the rooms are spacious and comfortable, the food is very good, the service exceptional. I work in the luxury travel market, and I would put the service here in the bracket with this.
Small room and friendly but rather chaotic service offset by good food
Room fairly comfortable but very small.
Shower temperature impossible to adjust. On arrival there had been no parking space kept for us; we were also given a confusing message re availability of table which resulted in us unnecessarily eating less well elsewhere the first night. Food at both breakfasts and second night dinner all very good, but dinner service disorganised.
Very happy with everything about the Manor House in St Bees.
Good traditional hotel . We were in room 6 which is a generous sized room with an equally generous sized bathroom. Plenty of drawers for us, a huge wardrobe and a small two seater sofa. It is a beautiful bright room on sunny days, and it also has the best lighting I have ever seen in a hotel. What a change to switch on lights and and see a room get brighter!!. Plenty of breakfast choices (including fresh strawberries when we were there), and hot breakfast cooked to order. It's a really busy place at all times which is always a good sign. Staff friendly and helpful. We had a relaxing, enjoyable weekend here.
Our stay was very nice, accommodation was clean and comfortable.
Staff were very friendly and accommodating and nothing was to much trouble. Food was excellent and very good value for money, portions were more than adequate and the dessert could have been shared.