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95% would recommend it to a friend
Room was spacious and very comfortable with everything we needed for a pleasant stay. Close to train station and shops
Clean Modern but Pricey Hotel
A clean and modern hotel that likes to charge for extras.
Car park £12, breakfast £12-£16. This hotel is ideally situated in the centre of Newcastle and within walking distance of all amenities but due to the cost of £99 for a standard (SMALL) double which is no better than a Premier Inn room I would advise anyone to shop around.
Absolutely loved the bedroom and my stay at the hotel.
The only reason for a lower score on the food is due to it being a steakhouse and grill and I'm a vegetarian so not much option for me. All the staff were very helpful and friendly. Would definitely go back.
Marco Pierre White's hair loses a point for Hotel Indigo Newcastle.
I booked the Hotel Indigo in Newcastle, determined to look for faults (of which more later).
As I was travelling later than I thought, I phoned ahead to let them know I would be arriving late. The receptionist who took my call was charm itself and assured me that was no problem at all. When I arrived, the receptionist knew who I was immediately, and that I had phoned ahead. I couldn't help thinking this is what is meant by customer service. Where is the fault in that. Arriving late meant that I had missed dinner at the restaurant (last orders at 9:30 pm). This is where customer service kicked in for real. With her local knowledge, the receptionist recommended a Chinese restaurant nearby. She advised to ignore the decor, and concentrate on the food. It was the best Chinese this side of the Yangtze river. Where is the fault in that, again. And so back to the room; clean and modern, with all the mod cons, and with complementary mini-bar thrown into the bargain; a boutique in every sense. Then a wall-to-wall number described as a double bed. I'm sure there is something in the Trades Description Act against calling a bed of this size a double. If you were to have a tiff with your loved one here, you could easily be sleeping in separate rooms if you take one side of the bed each. Where is the fault in that. The best part for light sleeper me was the black-out curtains. I awoke the next morning in a panic because my watch said it was past 7:00 am, but it was complete darkness inside. I opened the curtain to find Newcastle bathed in the most glorious sunshine; the one day Newcastle has had sunshine this spring, and I almost missed it. Breakfast was sumptuous, but the service was even more so. By now I had marked Hotel Indigo Newcastle 11 out of 10, and I had not found a single fault. Just as I thought I'd have to come to terms and accept this is an exceptional hotel, I saw a picture of Marco Pierre White tucked on a wall somewhere. Marco Pierre White is rich and can afford a barber, so why has he got long hair. Why is he not like that other foul-mouthed Scot, Gordon Ramsey, who pays someone to cut his hair. I thought this deserved one point off, which meant the Hotel Indigo had scored 10 out of 10. I checked out after breakfast, leaving my luggage behind to collect later. When I did later that afternoon, I was seen off with the same ready smile and politeness which make you think you are the only person who matters at that time. After asking about how I had found my stay, I was made to promise I would come back to stay again; at which point I reinstated the one point Marco Pierre White had cost them. So the Hotel Indigo Newcastle scores 11 out of 10, for class, style and unrivaled customer service. If you are going to Newcastle, make it your first choice. No, make it your only choice.