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84% would recommend it to a friend
My husband and I stayed in a gorgeous room spoiled by an awful smell of damp.
Great location and a trendy bedroom, that's all the good things I have to say about this hotel.
The breakfast room is not very appropriate being a bar. Seats are uncomfortable and food was tasteless. Customer service was poor. The young girl at reception did not even acknowledge me as I was standing in front of her.
The room and its fittings were very dated.
I found the room cold and the heater was industrial and noisy.
Despite asking for a room with a view I was placed in the 1st floor where the view was road traffic. I think the hotel does have potential if the rooms were updated.
best hotel in newcastle
We where staying 2 nights one of them being a match day and we where a little bit concerned.
No need to be at all l, what an experience!!. We loved every second been there and never wanted to leave. Room was lush. The hotel is lush. The staff where top class. Fantastic stay. We will be back!!!
The room was very cold and the walls and ceiling where badly painted. The glass doors dangerous.
We expected the receptionists to ask if everything was OK but to no avail.
Excellent hotel in City Centre
The only fault we found was that the room was very cold and there were damp patches in the window recesses.
The heater was quite difficult to work,
Would stay again
Modern central hotel
We had a 2 night stay and the accommodation was great, spotlessly clean and free wifi in room, staff were extremely helpful and pleasant.
Stayed here for New Year's Eve.
Fantastic hotel with lovely views. Staff lovely and helpful and restraunt attached to the hotel is fantastic. Best steak I have ever tasted. Would stay here again in a heartbeat!
Good, but the bargain offer suggests much more for the special price.
The location is excellent and both access and car parking are convenient.
The hotel is very good in every respect: clean, attentive staff, good atmosphere in the bar... The room we had overlooked St Jmes's Park. The hotel has a modern/contemporary feel about it. My only slightly negative comment is that the special offer suggests that the full price is relating to a hotel with that little extra such as spacious bedrooms, being a hotel that is a part of the weekend away experience rather than just a very nice place to shower and sleep and maybe offers fine dining experiences etc. having said that, the special offer price paid was right for what we got but I would have expected more for ore money.