Reviews - Elen's Castle Hotel

3

Elen's Castle Hotel and Restaurant, Dolwyddelan, LL25 0EJ

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (5)

60% would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

  • Silviu Lazar

  • October 2015

Inn with character but run on short budget

To get a good feel for this hotel read other reviews on TripAdvisor, they are accurate.

This old in has character. It is run as a family business, but tight on budget. I place on this also various observations of the owners, which otherwise are nice.

  • karen g

  • June 2015

Very friendly hotel

Arrived late after getting lost (our fault) The hotel even rang me to check we were ok.

They kept the restaurant open for us, and the food was lovely. Missed breakfast because the bed was so lovely, will be using again next time we are over that way. Lovely start to our honeymoon. Thank you

  • John Cann

  • July 2014

A lovely place with nice people

This is just what I wanted for a single night stay on the way to catch a ferry at Holyhead.

Quaint, unpretentious and as far away from a faceless chain as you can get. Wonderfully situated with stunning views. The room was perfect for us (2 adults plus 3 kids). Staff friendly, well stocked bar etc. Would recommend highly :)

  • Glen L

  • April 2014

Rustic and relaxing

Nice rooms, with interesting beds and furniture.

Comfortable and warm to sleep in. Great breakfast.

  • B Fox

  • April 2014

Shabby but good breakfast

The room was disappointing-shabby and not worth the money.

Breakfast was very good

Response from hotel

Thank you for complimenting us on our breakfast. With regard to the room, we recently had some storm damage to our roof (the worst storms in many years which featured heavily in the news at the time). We have just finished the major roof repair. Unfortunately, there were some water stains on the ceiling as a result and this is scheduled to be addressed in the next week or so. We reduced the room rate to reflect this. It is always disappointing when guests have unrealistic expectations. We would like to emphasise that this is a very old slate building and as such its imperfections do form part of its character. However, we do assure our guests of the highest standards of cleanliness. We are a 3 star inn and market ourselves as such.