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61% would recommend it to a friend
Collection Hotel Birmingham
Great value at the £55 price tag.
Stayed in room 1003. Clean room, well laid out and had an expensive feel about the room. Bathroom was clean and the hot water piping hot. Overall great room in a good hotel.
Checkin staff miserable.
Room was cold.
Heater was off & was hanging off the wall. Bathroom ceiling was covered in mould.
Adequate accommodation but poor service.
The hotel was clean and comfortable and totally adequate for a one-night stay while travelling on business.
However, customer service was very poor. I had a very minor problem in my room and tried three times to ring reception about it. Nobody answered. I then went back down to reception and was assured the problem would be sorted immediately. It wasn't. I had to make another request to reception before any action was taken. The following morning I was told that I hadn't booked for breakfast even when they had been and double checked my booking. I had to show them my original booking confirmation beofre they would accept that I had booked and already paid for breakfast.
Great hotel and value for money
Overall one of the best
Prices were obviously hiked for the rugby world cup game, but they didn't prepare for it.
Check in was late as rooms weren't ready....a queue of frustrated customers who wanted to get to the game. On return in the evening, drinks ran out (and this wasn't a huge crowd of heavy drinking rugby players) and the wide range of quality meal choices was basically vegetable curry or nothing. Breakfast in the morning was not worth the extra charge. We had to wait to be seated, and although eventually replaced had to ask for juice, glasses, bread to make toast. As with the evening before only one member of staff serving and although doing his best for a fully booked hotel, at the rates we were charged, not enough!
A bit tatty
Stayed in a superior double and important things like clean bedding and clean bathroom were clear but broken curtains, non working remote controls for the tv and spartan furniture made this hotel room feel less than "superior" and over priced for what it offered.£70.00 without breakfast.
All we wanted was a room for the night and it was more than adequate.
Collection Hotel Birmingham
We had an enjoyable stay.
Hotel location was great. Staff were friendly and helpful. Rooms were modern and clean.
Excellent, friendly service staff.
A nice clean room and a huge king size bed made all the difference to my night of sleep!
Not quite there yet
There has been a lot of effort put into the look of reception and the room showever the quality of some of the finishes is not as good as it looks in the photos.
Also there is not information in the rooms on how to use basic items such as the internal phone system!