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Reviews - Jagello Hotel

Jagello ut , Budapest, 1124
Jagelló Hotel looks forward to welcoming tourists and travelling businessmen, 10 minutes from the city center of Budapest.

The 3-star hotel offers its guests 26 modern, comfortably furnished double rooms, set in the green parklands of Buda (12th district). All rooms have sound-proof windows, smoke detectors, private shower and toilet (including hair-dryer), LED television with 30 channels, direct dial telephone and mini-bar.

Situated close to the Budapest Congress and World Trade Center and MOM Entertainment Park, Jagelló Hotel is within walking distance of downtown area, in a peaceful environmental setting with excellent public transport facilities.
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Overall score Guest rating scores since December 2013 Customer recommendation
Guest Reviews Based on 1 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
100% recommended this accommodation to a friend 100% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Mostly Good!! But the bad may have been illegal!!?
The overall appearance and service of the hotel was good / excellent - especially for the business traveller! However, I did book this hotel for "romantic tourist" purposes, as it does also describes itself as tourist friendly! And it is! Staff were ALWAYS very pleasant and friendly. The hotel is well located in the Buda city with excellent shopping and eating opportunities, literally within a few minutes walk! No! I did not try to drive here! The hotel however is once again positioned directly on the main bus route into the city with respective bus stops within mere yards! Bus No.112 took us to the centre and back for about 5 Euros (total. Return). Tickets purchased at the hotel reception (busses seem to be cashless)! In fact, anything you wanted to do or see can be booked / purchased through the hotel reception! Yes - excellent location for tourist purposes "out" of the hussle and bustle of the city centre!
Breakfast? As per previous comments - Excellent! Choices of hot or cold (or both)! Again - staff always with a greeting and a smile!
So... What was the partly bad! NO DOUBLE BED!!
Although the hotel does specifically state that they DO have double beds... and although I SPECIFICALLY REQUESTED a double bed - we didn't get one!!
I emailed the hotel about this directly but received no reply.
I had cause to speak with the booking agent who telephoned the hotel for me and was again assured that we had been allocated a double bed! This was a complete and utter disappointment to us therefore when we walked into the room... As you might imagine! Two single beds put together just does not "cut it" - especially when you see the picture!!
No Headboards! I have two crushed vertebrae with neck injuries. However, medical conditions aside, this just was not acceptable!
Did I complain to the hotel directly? No! After my email and the booking agents telephone call I deemed that to be pointless! Especially after asking for additional pillows! Hotel information states that extra bedding and pillows were available on request, but... no! The pillows... are wonderful! Large! Soft! But Flat! No support! Asking for two pillows... I was given one - with the statement that it was all they had! (Bear in mind - no headboard)!
Toilet roll!? Good quality. But they seemed to run out! Toilet roll was running out and not replaced towards the end of our week there! Paper hand towels placed in the bathroom instead!?
Shame really! This would have been a 5* review from me if not for "the bed" situation!
Hotel - lovely and clean! Staff - lovely and friendly! But... because it's a B--I--G "BUT!" THE BEDS!! I think the pictures to be self explanatory. Unacceptable. Dangerous. Perhaps even illegal!!

Reviewed by

From England
Who stayed in December 2013


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