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71% would recommend it to a friend
Family friendly hotel
Excellent customer services , specially in the canteen.
But the room needs to be decorated. It is also a bit smelly. Shower is not powerful. It might be a bit noisy for rooms at the rear side, which is the entrance and car park area. Others are fine.
Very good all round service some of the upstairs corridors a bit tired drinks at bar expensive
We had a very good overnight stay
Have previously stayed in sister hotel Cottonwood and enjoyed that, this was not a disappointment.
Hotel in great location, rooms are good and staff friendly. Very good value for what we paid inn July in Bournemouth.
Needs a refurb but nice location and staff sea veiw great / plus they are all being renovated soon so really could not complain
Room decor, customer service ,cleanliness
Room décor dated and a tasteless mishmash of random furniture and wallpapers (bathroom from late seventies - the flush was not working and my other half had to fix it after each use) Hair in the bath tub At breakfast waitress placed ''clean'' cutlery on a chair while changing the table cloth.
2 minutes earlier this chair was used by one of the hotel guests
VERY thin walls. Woke up at least 3 times to the tune of loved up couples ... Definitely not good value for money...
location is excellent
Arrived 1 hour early before checking in - hotel said just park your car up and we will give you a permit - we displayed in car and then went to town for some lunch and a look around - town and beach are very close 15 minutes max time to walk.
Hotel clean - room clean and we had a sea view - a couple of rooms have a balcony too. Staff very pleasant and the breakfast was varied - hot or cold and plenty of it.
I would like to say that in all the years I have stayed in hotels I have never had a case where no one answers the phone at the reception desk !!.
the staff were very friendly but every time you wanted something you had to walk down to the reception. I would also like to add that in my opinion for the money that was paid the building internal and external needs a makeover nice location. the photo on the web site sells it well but when you arrive to book in you realise things are not what they seem.
nice clean and lovely views all round very good
only one coment the toilet is the most uncomfertabe one I have used to date
The best hotel in Bournemouth
We have stayed in various hotels in Bournemouth over the past two years and this hotel has been the best by far.
The room was clean, the staff friendly and the breakfast outstanding. It was a serve yourself breakfast with a choice of good quality food. The location was ideal, only a 15 minute walk to the pier in Bournemouth or into Boscombe the other way . We had a balcony overlooking the coast, the room was large aand clean. The bed was Kingside and very comfortable. We will definitely go back there again.