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71% would recommend it to a friend
Haven't stayed at a better hotel.
arrived at hotel to be told that I have to pay double from what I was told on late rooms.
It took her 10 mins to sort this out and then she tried to give me a smaller room. I had booked a king room and was being told that I was staying in a queen room. Yet again another 10 mins to sort this out. I had all the emails with me to say this but she just would not listen. Lovely hotel but I just had a dampener put on my break from the start
A luxury hotel boutique hotel
Excellent hotel have stayed at this hotel many times, it has the best technology available.
All im gonna say is check out the hotel video on youtube
Booked tickets to see a show at the Apollo Victoria so being a 5min walk the Eccelston proved to be a fantastic venue to stay overnight in London.
Hotel staff were really helpful & room was clean, with excellent facilities. Would recommend to friends & relatives alike
Nice room, in-flexible service
Stayed for one night during a business trip.
The room was small but packed full of technology. It had a small private terrace. When I booked I added £20 breakfast to room but I didn't have time to eat on the day. When I asked to remove the charge I was told they couldn't. Very easy to add it but impossible to take off?. Not great customer service and left me feeling disappointed. The price for the room is expensive so you expect first class service at that price point.
Excellent service, location and facilities
Amazing high quality facilities, packed to the rafters with tech, which was simple to use and made life easier while there.
Location couldn't be beaten, just 10 mins from Victoria station and walking distance from all the sights of the city. Staff were friendly, accommodating and helpful and using the in-room iPad to order things makes it so much easier!
A room without a view - techy wise, nice idea but doesn't pull it off.
This was sold as a technology hotel.
I like my technology but it has to be functional, intuitive and functional. Here I felt that the hotel tried too hard. after a full day in the bustle of London, coming back to then fiddle with which lights gave the right "feel" and battling with constant subtitles on the TV before giving up, then wrestling with the electric bed as neither agreed on the other's settings. Electric curtains drew to a close on a window that had no view nor opened. A bathroom that had technology and a rain shower but no plug for an hairdryer, or a plug in the bedroom but no mirror meant functionality was compromised. That said, hotel was only five mins walk from Victoria Station and in a quiet location. Staff were friendly and very helpful and in that regard, you couldn't ask for more. It was more an hotel I would use when working but didn't do it for us as a couple on a weekend off - sorry to say but, there are a lot better value for money options in London.