You have not entered any valid search criteria.

Please enter a keyword and perform your search again.

Reviews - Norfolk Arms Hotel



Price From

View Rooms
Show map Close map


    • /
    • Clear

Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (19)

53% would recommend it to a friend


Customer service

Food quality

Room quality


  • Steve S

  • February 2016

Steve & Lyn Hampshire

The hotel is in urgent need of refurbishment.

However, if you can look beyond the ancient mismatched furniture and the peeling wallpaper the hotel provides excellent value for money and one of the most comfortable beds we've ever stayed in.

  • Diane Warner

  • January 2016

Cold restaurant and food

Very disappointed with the restaurant and food

  • nicola b

  • November 2015

fading beauty

The hotel is lovely, old and has seen better days BUT they were in the process of improving it while we were there.

Room lovely. Warm and clean. Food less exciting. But value for money

  • Ian S

  • August 2015

Very run down. Far too expensive for what it was

The fire alarm went off for 2 minutes in the early hours of the morning on both nights we stayed.

The staff did not seem bothered

  • D Johnson

  • April 2015

Our 3 day break

We were not told at time of booking that the hotel was undergoing a refurbishment, there were workmen all over the place and the car park looked like a building site taking up valuable car parking spaces.

We were given a room on the top floor which for our age there were too many stairs, we were not offered a room on a lower floor.Our room was very comfortable and bright (not sure if it had been refurbished) if it had the finish was not of a high standard and needs to be looked at, especially the bathroom.

  • M Jones

  • March 2015

Norfolk Arms Hotel

Good value for money.

All staff really helpful & friendly

  • c butterfield

  • March 2015

two nights stay

everything was fine would stay again, the only draw back was the carpark, no disable spaces for my husband, last night parking issue, but the receptionist sorted us out.

  • Heather D

  • February 2015

Please with my stay

Friendly and helpful

  • elizabeth c

  • January 2015

Lovely building but a little unloved inside

The building itself is lovely but the decor is definitely in need of some TLC.

I know the hotel is going under some refurbishment, but I was disappointed with the overall state of the decor in my room. There is obviously a big problem with damp as the wallpaper was coming off the walls in numerous places. The bathroom although clean did have a lot of mildew on the tiles and in corners, the shower curtain was also very stained. Overall I did think it is a little pricey for its current state of repair. On a positive note the staff were very polite and hospitable.

  • R Deluca

  • January 2015

Norfolk Arms Hotel

Good value for an overnight stay in a pleasant location.

The room no.8 in dire need of just a bit of redecoration, the wallpaper hanging from the walls was a slight off put and the bathroom was a bit mouldy. However, that said it was warm lots of hot water soft towels and the breakfast was brilliant, as were the staff. We would certainly book again.