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50% would recommend it to a friend
Bury Guest House
Value for money.friendly staff.great room .warm clean and excellent facilities
A long way to go
I appreciate that you have recently purchased this business and that you are working on raising standards, but truly, you have a long way to go to bring this building, and the facilities you offer up to a standard where visitors will feel comfortable and secure.
Shared facilities, no reception on site, elderly plumbing, and a room not really large enough for three, all worked against you. On the other hand, the beds were clean and more or less comfortable; and we were very pleased to be off the road; so, all together, thank you for making your facilities available to us.
Outside looked NOTHING like the picture.
Very run down altogether. Lady who met us and let us in was very nice but the room was very worn (well past time it was renewed) althought TV was fine and wifi very fast. Shared toilet and separate shared shower very old and dark and on the floor below. If I had been on my own I would have left.
Bury Guest House
Great value for money.
My family and I stayed at this hotel while attending a gig in the nearby Darlington, We were met by a member of staff when we arrived and given a code to let us in and out and a key to our room.This was the last we saw any staff and it appeared we might have been the only people in the hotel,The room was clean and the beds comfortable, No breakfast was available but this reflected on a very good deal for a family room.
Excellent value for money and friendly service
Stayed here for 1 night.
Came up to see my friend at her wedding reception at a local venue just up the road from the guest house. They meet you, show you round then leave you to it. No outside light when trying to get in via a key code pad. Room was standard with bedsheets, curtains, TV, microwave. Bits of crumbling plaster coming away from the bottoms of the walls in the hallway. Thought shower and carpet in bathroom were dirty. Bin not emptied, someone else's bar of soap was left in shower with hair on it. Splashes on the toilet. Generally we thought dirty and not maintained regularly. Complained to the owner and we sent pictures to prove the state of the place.
Response from hotel
Customer caused damage to the room and when asked to pay for the damage they decided not to answer me and leave this feedback, which should not be allowed by LateRooms but I guess they don’t care if customers slag off their clients premises without reason. I think the customer wanted 5* service for a 2* price and be able to cause damage and hold the guest house to ransom as they can get away with slagging them off and down rating them.
We have many regular repeat customers and believe that we offer a great service, clean, warm and well equipped rooms for the price we charge, please bear in mind we lose more than 25%, so a room costing £50 we only get £37.40 and we pay LateRooms £12.60. We have to pay the all the staff out of the £37.40, keep the place clean and updated, I could list all the outgoings but there is so many. We have asked LateRooms to come and inspect our premises on a number of occasions but to date they have not managed to do this.
Poor quality room for the money they ask.
Basic but did the job when you have been working all day
Bury Guest House Aycliffe
We booked this room on Bank Holiday Weekend at 1 hours notice due to very bad weather ruining our plan to camp.
Host met us and showed us to our room and appeared to leave again. He did leave a contact number. Accommodation was basic but clean , warm and dry. Not ensuite.Coffee making and microwave in room.No bedside lamp
Property is a bit run down and the shower room was not inviting due to old discoloured tiles. More suited to digs for workmen than a luxury holiday. Bed was clean and comfortable. Was all we needed but not for the fussy. Price was fair . Dedicated parking at front.