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Reviews - Dua Sentral Kuala Lumpur (Formerly known as Best Western Premier Dua Sentral)

8 Jalan Tun Sambanthan , Kuala Lumpur, 50470
Dua Sentral is strategically nestled in a bustling suburb of Kuala Lumpur and just steps from the city’s shopping, entertainment and attractions. It is a short walk from the Kuala Lumpur’s integrated rail transportation center and enjoys close proximity to the city’s main business and tourist hub. Served by a network of highways, the 33-story building is a mere 50-minute drive by car from Kuala Lumpur International Airport and 40-minute from Low Cost Carrier Terminal.

The Dua Sentral which is the flagship hotel brand in Malaysia houses 357 tastefully appointed stylish furnishings hotel rooms, suites and apartments. Each of our 357 guest rooms and suites range in size from 34 – 162 square meters features amenities like LCD screen TVs with satellite channels and in-room movie options, DVD player (for suites), complimentary Wi-Fi, iPod dock station, a mini bar, a coffee and tea making facilities, kitchenette (for suites with no cooking facility), an electronic safe and bathroom with either standing shower or bathtub with a separate toilet.

Be it an intimate dinner for two or a corporate get-together, the Dua Sentral offers a remarkable gastronomic experience for every mood. Savour a fine cuisine, along with a stellar wine selection at the timelessly elegant Grill 582. Or, enjoy more casual dining in the hotel’s signature restaurant, Kembali Kitchen for a captivating array of global delights. Unwind from the day at Kuala Lumpur’s “hottest” nightspot - Hugo’s On 6, an ideal chill out spot for those who enjoy good food/ drinks and great music. Punch Bar & Lounge offers a selection of mixed drinks, unique cocktails and an extensive selection of wines, champagne and premium spirits. For cigar aficionado, the Grand Trinidad Cigar Divan is the perfect rendezvous point for a private moment of repose, cigar in hand or engaging in conversation with friends and business partners.

If you prefer to dine in the comfort of your own room, 24-hour room service offers a selection of traditional and international dining options. With 9 meeting rooms; all with natural lighting, welcoming pre-function area and support of experienced managers, the Dua Sentral is the perfect venue for a product launch, strategic meeting or celebration of a personal or professional milestone. The Dua Sentral offers a fully-equipped fitness center; from an extensive variety of weight-training machines to cardiovascular equipment as well as an infinity pool. Whether you’re travelling on business or taking a much-needed vacation, Dua Sentral got you covered.
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Overall score Guest rating scores since January 2013 Customer recommendation
Guest Reviews Based on 3 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
66% recommended this accommodation to a friend 66% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Room for improvement
There are a number of issues which must be improved.
1. Lack of Signages in Car Park area - a lot of bays are reserved and the guest have to gruelling endure tight corners to reach Level 4
2. Lack of amenities in room, the tissue box was almost empty, there are NO spoon to make tea/coffee even if the amenites are available

Reviewed by
C KUAN

From Malaysia
Who stayed in May 2013

With colleagues

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Style over functionality
We were told that this was a new hotel which explains why a lot of taxi drivers didn't know where it was.
Food - breakfast was good, buffet-style and well presented. We only had one other meal which was a snack at Hugh's bar on the 6th floor. Service was very slow as they had a function on and by way of apology, they didn't charge us for food which was a nice gesture.
Swimming pool was large although we were a bit concerned about the cleanliness. There seemed to be green mold between the tiles.
Room - At first glance the room looks very stylish. However,there was only a bedside table between the two double beds which means that if you wish to sleep in one bed, one person doesn't have a bedside table. Also, the bedside lights were only on one side of each double bed so one of us had to get out of bed to switch the light off. An alarm clock was provided in the room but it was mains electric so when we left the room and the power went off, the clock did too so it reset itself to noon every time and lost any alarm setting. The shower room was a bit cramped. It had two wash basins which was just as well as one of them was cracked. The room safe didn't seem to work. The room was quite noisy from traffic noise from the main road outside, even though we were on the 20th floor.

Reviewed by
J Case

From Spain
Who stayed in February 2013

Couple

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Room Service
We enjoyed our stay at the accommodation and the staff were very friendly. However, the response time for any room service took a while. Eg. Requesting for additional tea bags took ages to arrive.
Would greatly help if the hotel could improve the response times.

Reviewed by
Geraldene A

From Australia
Who stayed in January 2013

Family with young children

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