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77% would recommend it to a friend
Will stay again
The hotel hadn't received my booking from laterooms, but were straight onto laterooms to sort it all out (fortunately they had rooms spare), Customer Service was excellent, they even offered to carry my bags.
Great value Carvery & a good choice on the inclusive buffet breakfast. Decor looks as though it could do with a refresh, but I'd certainly book & stay again
nice and friendly staff, room was a good size and very clean, Beds were very comfy and location was perfect just a few minutes cab from the centre of Norwich,
The carvery is very generous, rooms are very clean, the staff are cheerful and helpful and this is a great bargain.
My only suggestion towards improvement is that economising on the loo paper is a false premise.
Innkeeper's Lodge Norwich
I waited 30 minutes to enter my room!
Convenient for city centre shopping
Don't stay in Room 12
I was allocated Room 12 which I discovered is situated above the extractor fan for the kitchens, The room stank of old cooking oil, strong enough to make you gag, and on asking to be moved, the duty manager tried to fob me off twice before another member of staff stepped in and helped me move to another room.
A continental style buufet breakfast is included in the price but the cups, glasses and bowls were dirty and clean ones had to be requested.
Good customer service and value for money
We really enjoyed our stay at the Innkeeper's Lodge, Norwich.
It is a little walk to the city centre, which we did during the day for shopping, but we got a taxi home after a night out which didn't cost much.
The staff were friendly and helpful. The food in the restaurant was quite good, service was quite slow though as they could do with a few more staff as I waited ages for sausages and bacon at breakfast. Our room was clean, tidy, well-equipped (lacking plug sockets though) and comfortable. It was very warm during the night, but we probably should have turned the radiator down. The view from the restaurant is lovely. Overall, a very nice stay.
Can't fault it
The staff were very welcoming and friendly I accidentally nocked my drink over and asked for more napkins which came promptly along with a half pint of Stella for free!!.
Superb !!. The rooms were excellent value for money, clean warm and roomy.
The food was good but not a lot of choice. Was a bit disappointed by the amount of gammon I was given at the carvery but if I'd have asked for more would probably have got some more. But value for money wise on the food front can't fault it. Beer was not expensive and a good choice
Would recommend without a doubt.
Overall impression was perfectly fine.
Carvery was cracking value for money although breakfast was a bit disappointing. 'Continental' breakfast comprised of cereal, fruit, toast or dried out croissants that were left out all morning. No ham or cheese or nice crusty rolls. They then ran out of milk so you couldn't even have cereal it was just toast. Then they ran out of cutlery and plates. Had to laugh really.
Great value and location
Great value for money and good location.
Ask for a river side room if you can as roadside a little noisy. Overall great staff and nice place.