Reviews - Jurys Inn Newcastle Gateshead Quays


South Shore Road, Newcastle Gateshead, NE8 3AE

Price From 140.27 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (113)

88% would recommend it to a friend


Customer service


Food quality

Room quality


  • L Notley

  • March 2015

Very pleased

We will certainly be coming again.

The quality of the room was brilliant when compared to other chains and the staff were very pleasant and welcoming. The food was ok but nothing to shout home about.


  • February 2015

Jurys Stay

All aspects of our stay were excellent apart from our dining experience where we waited 35 minutes for our meals and then there were issues over the taste of our food which we then declined to eat.

I do accept that this was perhaps a one off incident but having waited 35 minutes on first service decide to decline offer of alternative meals. Drawer units would be helpful addition in the rooms.

  • David P

  • January 2015

Jurys Inn Newcastle Gateshead Quays

very new and very clean.

great location with easy walking access to the riverside bars and restaurants. car parking is good but downside is its charged for. room was comfortable. welcome and customer service was excellent. we were eating out with friends so cannot comment on food.

  • M Carr

  • January 2015

Fantastic stay and fantastic staff

If you want a good quality hotel room for your get away it gas to be The Jury's Inn, cannot fault the hotel on anything.

Cleanliness, staff and rooms are all secon to none,we loved our stay so much we are booked in at the same hotel in Newcastle in just another few weeks. Well done on all factors, we were one very happy couple when we left. Only tiny down factor was not a lot of parking and with have certain disabilities needed to be parked at the hotel but we're so very few spaces and no disabled bays.

  • christine m

  • January 2015

escellent value for money

Very helpful reception staff

  • V Marrs

  • January 2015

Excellent location & friendly staff

Stayed for 2 nights over NYE.

Couldn't fault the staff especially the Irish manager he was extremely helpful when we had an issue with our room he sorted it straight away. The food was lovely & the location perfect, we shall definitely be returning.

  • C Harrison

  • January 2015

Good central spot to stay in Newcastle centre

Stayed Christmas Eve and Christmas day nights as family nearby.

On the 7th floor and both nights had a good nights sleep as quiet (though I can imagine it could be lively during more busy times). Good bed and room size and a fabulous shower. Spotless accommodation and very friendly room service who were welcoming and informative from the off. A wide range of breakfast options, including full cooked breakfast if you wanted it. Will stay again as very centrally located, close to station and main shopping area.

  • David C

  • January 2015

Jurys Inn Newcastle Gateshead Quays

Close enough to city centre bust away from the noise.

Great views of the Tyne and its bridges

  • Lesley T

  • December 2014


  • Susan Falconer

  • December 2014

excellent hotel. would def recommend

Great room.

Comfy bed, clean. Superb food