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Reviews - Arden House

4Self Classified Guest House Ratings explained
74, Maple Leaf Drive Marston Green, Solihull, Birmingham, B37 7JB
FREE Wi-Fi • FREE MINI-BAR • FREE PARKING • FREE À LA CARTE BREAKFAST
Welcome to Arden House...a boutique hotel offering quintessentially English country guest house hospitality in a semi-rural location; the epitome of a modern luxury bed and breakfast near the National Exhibition Centre (NEC). It is ideal for busy executives requiring quick access to the business world, and just as handy for visitors to Birmingham and Stratford Upon Avon. Arden House is the closest luxury guest house to the NEC , Birmingham International Airport and Birmingham International (Rail) Station...just 1.5 miles away.

TAKE A BREAK FROM THE SANITISED CORPORATE HOTEL CHAINS AND EXPERIENCE THE DIFFERENCE!

Sometimes referred to as a 'Shakespearean retreat', the house is inspired by William Shakespeare's great literary works: there is even an oak panelled library dedicated to the bard's works, life and times. Read, socialise or take tea. We offer our guests luxury rooms designed and inspired by one of Shakespeare’s characters, as is evident in the Hamlet, Macbeth, Portia, Capulet, Cordelia and Othello Rooms.

Each bedroom is furnished with high quality mattresses and pillows, white Egyptian cotton bedding, hairdryers, 32” Flat screen TV’s and a guest tray featuring quality 'fairtrade' beverages. Each room also boasts a complimentary mini bar with waters, soft drinks and snacks absolutely free... at no extra cost…now that is unusual. Oh, and of course, there is free wI-fI throughout as well free parking.

As you would expect, all our rooms have en- suites with fluffy towels, bath robes and toiletries. In keeping with our eco policy, (more of that in your welcome pack!) bath tubs are replaced with showers.

Complimentary Breakfast - overlooking the pleasant garden is our breakfast room. Our menu has a variety of cooked options as well as continental. Our bread is baked locally (less than a mile away) and sliced by us. Our eggs are free range and our ingredients are sourced locally from British farms.
Arden House has an elegant, warm and cosy feel, with super friendly staff just waiting to greet you and prove to you that they are better than you could have imagined.
We hope to see you soon……

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Overall score Guest rating scores since February 2013 Customer recommendation
Guest Reviews Based on 4 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
94% recommended this accommodation to a friend 94% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

My sat nav took me to the middle of a housing estate so was a bit worried but a quick phone call and I was pleasantly surprised. It had a more b & b feel as Arden House is exactly that - a house-albeit a large one. Raj and Sharma were. Dry hospitable and room was lovely. I stayed in the Hamlet which was rather comfy and very clean. Breakfast was huge! tasty and lots of choice. Overall, I had a great experience. One downside is how loud the planes were. Wasnt expecting that

Reviewed by
E Philpot

From UK
Who stayed in November 2014

Travelling alone

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Nice spacious room, comfy bed and welcoming attitude. TV was very small and the shower could do with an upgrade. Unfortunately they didn't provide dinner but recommended an array of places near by. Breakfast was great with a wide choice- cooked offered too.
Would stay again. Very convenient location.

Reviewed by
Suzanne G

From UK
Who stayed in October 2014

Travelling alone

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

VERY DISAPPOINTING
Well placed for NEC. Staff helpful. Room fairly clean. This is not a boutique hotel but a glorified bed and breakfast. Very basic. Very expensive. Said the mini bar was free but there was no mini bar just a packet of cheese quavers, kit kat, pepsi and bottle of water. Even tho I told them I can't eat cheese or chocolate! Said they could make me an evening meal for £15.00 - very bad meal! However, the breakfast was very good. Was unable to open the window in my room. Got a crick in my neck watching the TV. Nothing was sealed i.e. soap, shower gel, biscuits etc. The room was very basic and not luxury as advertised. Expected to pay at reception when leaving but there was no-one on the desk just an envelope with my name and receipt inside. Very unprofessional.

Reviewed by
anne m

From Arundel, England
Who stayed in March 2013

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Want a Hotelier to bend over backwards? Then stay at Arden House!
Amazingly friendly welcome and very helpful.
Being offered a lift to the nearest restaurant is THE best customer service I have ever experienced in a hotel.
A free mini bar (NOT booze) was also a wonderful surprise, although if your reading this I have kind of ruined the surprise...Doh!
Comfortable bed and lovely fresh decoration was another of the many great points of my one night stay in the Arden House.
If I had one small criticism it would be that in my room (Macbeth, all rooms named after Shakespeare characters) the shower seemed to go from 'hotter then the Sun' to 'colder than the Arctic' without any adjustment at all. I am guessing this is just a water pressure thing when others are also using the water.
Now to the highlight. Breakfast!!! What can I say? I haven't had such a delightful start to the day in a Hotel for many years. At first I was unsure about trying Smoker Kippers for breakfast (Full Scottish option) but they are an amazing discovery that I will be repeating at home in the very near future.
Overall (apart from the shower) a top class 100% excellent stay. I WILL be back next year.

Reviewed by
Mike Wells

From Leigh onSea, England
Who stayed in February 2013

Travelling alone

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