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83% would recommend it to a friend
Warm welcome and nicely presented
One comment, the breakfast lacked a little bit extra.
I had the French toast with bacon but that's all it was and was therefore too dry for me, maple syrup would have been a welcome extra and to have the option of fruit/yoghurt and maple syrup as an alternative. My partner had the omelet and that's all that came, again very dry on its own, the option of a few grilled tomatoes or mushrooms or even some rocket would have perked it up a bit.
The staff were friendly but I think the hotel interior needs an upgrade if they want to continue marketing as four star.
There was a large damp patch on the wall of our room, the dressing table stool was broken and there was an obvious stain on the bedding cover. We had room only so can't comment on food. Fine for one night but we may look elsewhere when we're next in Newcastle.