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85% would recommend it to a friend
Nice clean big room but felt a bit clinical compared with other hotels, staff are helpful and friendly, hot breakfast is a let down very limited could be easily improved with a little thought but having said that for the price any breakfast would have been good.
Tv in room would be nice if it was bigger (nit picking really). Overall good value for money. Easy to find from the motorway.
Comfy beds, made to feel welcome.
Lovely room, comfy mattress.
Shower not bath, Breakfast let us down though. No bacon. Not sure about the scrambled egg. Sausages bit pale.
the finer details bulbs out and stains on carpet, got the stain cleaned but no bulb.
Nice place for a base
Review from 20th September 2014
We find the hotel very clean and quiet.
The Staff are always very helpful. The breakfast is OK but perhaps they need to change the toaster to the feed-in type so people are not queuing in the one place for so long. Some people are quite impatient. Overall we find the hotel very good and we always stay there when we visit friends in Nuneaton. Also it is not too far from places to visit in Nuneaton.
Second time and not disapointed
Used Holiday Inn Express a second time and am not disappointed with it.
It was more impressed with the hospitality and cleanliness. Good honest accommodation, what more could you want?
Response from hotel
Dear Tom B,
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received average level of service. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests. Rest assured, your
comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.
We hope you give us a chance in the future to show you how great our hotel is.