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Reviews - Holiday Inn Express TAUNTON M5, JCT.25


Blackbrook Park Avenue,Blackbrook Business Park, Taunton, TA1 2PX

Price From 146.28 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (32)

94% would recommend it to a friend


Customer service


Food quality

Room quality


  • I Blore

  • May 2016

Holiday Inn Express TAUNTON M5, JCT.25

Travelling down from North Wales to Plymouth but left later than initially planned.

Booked approx half-an-hour before we arrived. Staff friendly and polite. Everywhere spotless. Room was huge. Good choice at breakfast everything fresh, the only thing I would say to improve would be a socket nearer to the bed would be useful. Also found a pleasant walk for the dog along the river a couple of hundred meters away, children's park there too for those that need. Just walk through the business park to find the path. Thank you.

  • J Spence

  • April 2016

Great Hotel shame about the food

Clean room with hot water and pleasant staff.

No evening meal available and the Harvester next door had no space so I had to go without. breakfast was bacon. rubbery scrambled eggs. I'd stay there again, but take my onw food

  • G Lloyd

  • February 2016

Holiday Inn Express TAUNTON M5, JCT.25

Excellent value for money.

Very helpful staff right from booking. Can not fault for anything. Would use again.

  • Lorraine b

  • January 2016

Would recommend

Nice room with choice of hard or soft pillow bed comfy but a little soft for me.

friendly staff

  • a young

  • July 2015

Holiday Inn Express TAUNTON M5, JCT.25

Staff were pleasant and welcoming.

Room was spacious and well equipped except there wasn't a plug socket near the mirror so I was unable to use my hair straighteners and see what I was doing. Bed was small and uncomfortable.

Response from hotel

Dear A Young,

Thank you for your stay and for leaving a review. We rely on guest feedback as this will allow us to improve wherever possible. We appreciate the comments you wrote on how our staff was accommodating and we are pleased to know that you found your room accommodations to your preference. However, we apologize for the disappointment you had with the bed that prevented you

from having a pleasant stay. Your comments and suggestions regarding the electrical socket in the rooms will be forwarded to our management team proper evaluation and improvement.

Until your next visit, we remain at your service.



IHG Care

  • Maurice J

  • May 2015

Holiday Inn Express Taunton M5, Jct.25

Everything about the hotel is excellent except for the breakfast which i think is fine but in relation to other hotels of the same type is certainly not worth 6 out of 6 .

  • Carl E

  • May 2015

Nice stay

Nice room, breakfast wasn't great (scrambled eggs were horrid).

pleasent staff

Response from hotel

Dear Carl E,

We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are truly sorry for falling short of your expectations with regards to the breakfast selecttions. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure we meet our guests needs and expectations. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us and we hope that we can better serve you next time.



IHG Care

  • Gladys G

  • April 2015


Nice hotel, good location, very friendly and helpful staff

  • A Holt

  • April 2015

Very good value for money.Good location.Staff always welcoming,helpful and friendly.

Very good value for money.Comfortable rooms.Good shower.Good location.Staff always welcoming,helpful and friendly.The breakfast is fantastic value for money.

There are cooked options as well as museli cereals, juice ,coffee, choices of tea, rolls ,croissants and cheese, jams, and plenty of fresh fruit. Taunton is an interesting county town with a wonderful Museum and plenty of good quality shopping and restaurants. Great area to explore and beautiful park;Vivary Park. I reccommend thye Holiday Inn Express highly.

  • Gladys G

  • April 2015


the quality of the wifi was not good and could not watch the baseball on my laptop!!!!