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71% would recommend it to a friend
Very very disappointing
Pre booked a deluxe twin, narrative on booking read "Please prepare room as a deluxe twin, not double'.
Called on day to confirm booking again reiterated a deluxe twin. On arrival rather disinterested and solemn receptionist queried was a double. No a deluxe twin. Room could best be described as adequate but very pokey. I can honestly say I have never seen a smaller hotel room. We struggled manoeuvring around each other. Too tired and late to ask to change rooms. Went to bar and ordered soon food. Over half hour later asked where food was. Food arrived cold having clearly been cooked some time earlier. Further wait, in total of over an hour, for a hot but unpleasant burger. Complained and promised cost of burger (only) removed from bill. On check out charged for deluxe rooms and full food bill. Complained and very apologetic housekeeping manager apologised and couldn't understand why we'do been put in wrong room. As deluxe twin had been prepared and unused. Agreed to remove food from bill but stated they could not alter room charge as didn'the have authority. So we were made to pay full deluxe rooms price, which must be theft or fraud of some kind. Had to complain by phone next day to get half cost refunded. Utterly appalling.
Response from hotel
Dear C McIntosh,
Thank you for your feedback regarding your stay at Holiday Inn Luton South M1 Junction 9. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We're sorry we fell below your expectation regarding the room size, restaurant service and customer service. We will address these concerns. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.
Holiday Inn LUTON-SOUTH M1, JCT.9
Really nice hotel, would go back.
Accidentally left a pair of sandals in our room. I have emailed the hotel but have not heard back from them.
I stayed at the hotel overnight with a female junior basketball team and some parents.
The receptionist was spot on, friendly and helpful. The team enjoyed using the hotel pool and Jacuzzi and found the atmosphere relaxing which is what we were looking for. The rooms were clean, tidy and comfortable. We used the restaurant and bar which were fine, the food was good and the breakfast buffet was very enjoyable.
Great service convenient to Luton Town centre.
Response from hotel
Dear Sabrina S,
Thank you so much for your review of our hotel. We are hospitality professionals who pride ourselves on delivering world class customer service and it is our pleasure to hear that you were satisfied with your experience. It encourages our team members to work even harder and consistently delight our guests. We hope to have an opportunity to serve you again.
Plenty of facilities in the hotel, a bit isolated if you want to walk about outside.
As with any hotel food a little pricy
Nice on the inside
One night stay before flying early from Luton Airport.
Problem with first room quickly resolved by staff for whom nothing was too much trouble. Had a room service meal for the first time in a hotel but will not be doing that again.
One night stop over!
Nice and clean.
Room and bathroom very nice. Very relaxing stay.