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Reviews - Holiday Inn Express LONDON - SWISS COTTAGE

3

152-156 Finchley Road, London, NW3 5HS

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (7)

100% would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

  • G Simpson

  • October 2015

excellent place to stay

Staff were fantastic, hotel was friendly and welcoming and the room was clean and comfortable

  • Chris offer

  • August 2015

4 star quality , but without paying the price

As soon as you walk in you are greeted with a cheerful smiling reception staff, room Immaculately clean with good air conditioning, breakfast included in price of room but could do with a larger area for service, rather cramped when busy, if you wish to park your car £20 per 24 hrs ensure you phone hotel and book a space otherwise you will have to park in a retail park, don't plan to use your car whilst there, as you will be blocked in as they tend to cram as many cars in as possible, but overall a a great hotel.

2 mins walk to the tube 5 mins journey to Piccadilly etc. highly recommended

  • S Gollins

  • July 2015

Holiday Inn Express LONDON - SWISS COTTAGE

Clean efficient hotel with lovely staff.

Everyone very friendly and helpful.

  • S Cox

  • April 2015

Loved it

Warm and friendly welcome, efficient staff.

Lovely clean room . Bed really comfy but the sofa bed wasn't firm enough and a bit uncomfortable. Even though our children are 12 , they are big for their age so it was more like two small adults on th sofa bed. Had a lovely time though. Thankyou and we will come again.

  • Susan D

  • February 2015

Great Hotel

Your staff make the experience, and the staff here are fabulous.

Nothing was too much trouble, from moving a car to allow me to park, to making up the room early so I could check in before heading into London for a meeting. Rooms are adaquate size, clean andcomfortable. Finchley Road tube station is a 2 minute walk, and a 20 minute tube ride takes you to central London. Shops and restaurants close by. Parking is limited, so call ahead to reserve a parking space.

  • Colette C

  • January 2015

Straightforward visit, helpful staff

Everything was well run and staff were courteous and helpful.

Would recommend.

  • S Byrne

  • June 2014

Really good stay

We stayed at this hotel at a weekend in May and I really couldn't fault it.

We arrived at about 1pm, just to drop bags off and they informed us our room was already available, which was a bonus. The man on reception was friendly and helpful. The hotel is 5 mins walk from Finchley Road tube so perfectly accessible. The room was pleasant, large bed, clean shower room- although the rooms are not huge, but this didn't make any difference for us just staying one night. Took us 20 mins from St Pancras to the hotel and then we attended an event at Wembley in the evening, whic was just one stop up the tube line. Breakfast was more than sufficient for a one night stay- a range of cereals, pastries and scrambled eggs/ beans/ bacon, teas, juice yoghurts and coffee. It won't win any culinary awards, but it was perfectly acceptable.

I would def stay here again, although we paid more than I would usually for such a hotel as we left it last minute and it was fairly high. Request a room at the rear of the hotel. I can honestly say I didn't hear one noise the whole stay and the black out curtains made the much needed lie in possible.

Response from hotel

Dear S Byrne,

Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities and the location of the hotel. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible.

Once again, thank you for your feedback and we hope to have the pleasure of welcoming you back again very soon.

Sincerely,

Janice

IHGCare