Reviews - Holiday Inn KENILWORTH - WARWICK

4

Abbey End 212, Kenilworth, CV8 1ED

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (19)

79% would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

  • Annette F

  • July 2014

We would stay here again

Hotel and staff lovely

A couple of mistakes by the kitchen with our evening meal which were quickly put right

  • Tina D

  • May 2014

Small room but not bad

On arrival I was slightly irritated as I booked a double room but since my partner couldn't Make the trip I phoned up for a twin.

When I arrived at the hotel with a friend the room was still a double but after a long journey me and my friend were too tired to ask for a room change.

Everything was ok as we only needed somewhere to get our heads down after a night out.

Location is a bit rubbish as quite far from both Coventry and a £10 taxi ride away from Warwick Uni.

Response from hotel

Dear Tina D,

Thank you for leaving a feedback following your recent stay. We apologize you were not well satisfied with our location and your room accommodation. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned that we have fallen short of your expectations.

We will address these matters with the respective departments in order to avoid unnecessary issues in the future. We would love the opportunity to serve you better on your next future visit.

Best Regards,

Tracy,

IHG Care

  • Patricia H

  • May 2014

Short stay

  • J King

  • May 2014

An enjoyable stay, good breakfast and the staff were very polite and helpful.

  • James N

  • May 2014

N/a

Unable to cancel booking

  • Nigel W

  • April 2014

Highly recommended

A very fast and efficient check in with friendly staff.

The room was excellent!!. Lovely and clean and far better than I expected!!. Lovely bed and choice of pillows...it real feels holiday inn have got the details right here. Breakfast was lovely, plenty of choice and good quality!. The staff again were excellent and Rob went above and beyond to look after us. Keep up the good work and well done all!

  • Jurgen N

  • April 2014

  • jan b

  • March 2014

would recommend. had a very positive experience

  • B G

  • March 2014

Very limited TV channels

Response from hotel

Dear B G,

Thank you for taking the time to your review. We apologize for the

shortfalls during your recent stay with us. We constantly strive to provide

an environment of comfort and value to our guests, therefore, we are

sincerely concerned when we fall short of your expectations. We have taken

note of your valuable comments and will use these to monitor and improve

the quality of services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve

you again.

Sincerely,

Ferdinand G

IHGCare