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82% would recommend it to a friend
Holiday Inn LONDON - BRENT CROSS
Great value for money.
Staff are always helpful and polite. Stay there regularly. Feel at home.
Probably the worst food I have ever eaten at a hotel of this standard, frozen meals at top prices.
If you stay here I suggest you need to find somewhere else to eat.
Response from hotel
Dear S Eckersall,
Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We would like to apologize for the less than satisfactory dining experience you had. Your feedback is troubling and will surely be looked into. Rest assured it will be reviewed and most certainly be forwarded to the appropriate departments to ensure similar situations can be avoided in the future.
While we understand that your stay was not 100% satisfactory, we hope to have another opportunity to provide you with a much better experience.
Two comfortable nights
Really decent hotel for the price
Frank's London trip
Everything was perfect, topped off with a free courtesy bus to and from the station
Decoration is dated.
Telephone not working. Went to bar to order food for delivery to room, wrong meal delivered. I returned it to the bar and was made to wait for the correct meal with no apology.
Response from hotel
Dear Jane S,
Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and comfortable accommodations and we appreciate your business with us. However, we sincerely apologize for any inconvenience the telephone and the room service received may have caused you. It is certainly not our intent to disappoint our valued guests like you, but to instead provide good value, comfortable, clean and friendly accommodations.
We have shared your comments with the hotel management and we’re confident that necessary actions will be made, in order to improve the amenities and services we offer.
Once again, thank you for staying with us. We hope that you will give us another opportunity to pamper you with exceptional service and accommodation on your next visit.
Good all round
What youd expect from a well known chain.
Good all round.
Looking for this
The hotel itself is clean, food is good nothing extravgent but well prepared couldn't fault the staff at all, all were curtouse and smart and very helpful.
The hotel location is on the circular ring road as is very busy but once in the hotel you would ever know that wonderful soundproofing we couldn't hear a thing, beds were comfortable with the choice of hard or soft pillows and the accomadtion was pratical, for the shoppers amoug you their is a inside quaderent shopping centre directly across the road from you with a walk way over the flyer which made it easily excessible for walkers.
The staff were professional from time I booked in to the time I left.
Everything clean spotless. Real pleasant stay.
Great hotel ideally located at the end of the m1.....great courtesy car, very clean.....would definitely stay again
Holiday Inn London - Brent Cross
Shuttle bus driver very friendly great service