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76% would recommend it to a friend
Frank's London trip
Everything was perfect, topped off with a free courtesy bus to and from the station
Decoration is dated.
Telephone not working. Went to bar to order food for delivery to room, wrong meal delivered. I returned it to the bar and was made to wait for the correct meal with no apology.
Response from hotel
Dear Jane S,
Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and comfortable accommodations and we appreciate your business with us. However, we sincerely apologize for any inconvenience the telephone and the room service received may have caused you. It is certainly not our intent to disappoint our valued guests like you, but to instead provide good value, comfortable, clean and friendly accommodations.
We have shared your comments with the hotel management and we’re confident that necessary actions will be made, in order to improve the amenities and services we offer.
Once again, thank you for staying with us. We hope that you will give us another opportunity to pamper you with exceptional service and accommodation on your next visit.
Good all round
What youd expect from a well known chain.
Good all round.
Looking for this
The hotel itself is clean, food is good nothing extravgent but well prepared couldn't fault the staff at all, all were curtouse and smart and very helpful.
The hotel location is on the circular ring road as is very busy but once in the hotel you would ever know that wonderful soundproofing we couldn't hear a thing, beds were comfortable with the choice of hard or soft pillows and the accomadtion was pratical, for the shoppers amoug you their is a inside quaderent shopping centre directly across the road from you with a walk way over the flyer which made it easily excessible for walkers.
The staff were professional from time I booked in to the time I left.
Everything clean spotless. Real pleasant stay.
Great hotel ideally located at the end of the m1.....great courtesy car, very clean.....would definitely stay again
Holiday Inn London - Brent Cross
Shuttle bus driver very friendly great service
Great and pleasant surprise. Excellent hotel...location not so good.
The hotel was an excellent surprise.
Very clean, great rooms and perfect customer service. Even, was very silent through the nights and early mornings. Three problems: the wi-fi is really to expensive, the accesses to the hotel (the building is in the side of a motorway at Barnet with not local life) are difficult and London center is pretty far. Anyway, great hotel for business, rest and for people with not obsession for the London's nights.
Poor holiday inn
The front desk staff were not very friendly.
The quality of the room was poor. For a hotel costing so much, why was there no mini fridge in the room.
The rooms were generally not well made or tidied each morning.
very handy for central London
Very clean hotel, quiet modern rooms.
Great customer service. Love the free shuttle service to and from Brent Cross tube station. Great location at the bottom of the M1 so you don't have to drive into central London. Would recommend.