Reviews - Holiday Inn Express BIRMINGHAM - WALSALL

3

Tempus Ten, Tempus Drive, Walsall, WS 28TJ

Price From 126.99 AUD

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (26)

81% would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

  • D Houlston

  • May 2014

Stayed at this hotel after attending a wedding, this hotel was perfect for our needs, would definitely stop there again and would recommend this to anyone staying in the area

  • N Tailor

  • April 2014

Value for money

clean and good sized rooms.

Nice feel to the hotel area. Ample of free parking.

  • L Leaver

  • April 2014

Good value but noisy room

Stated overnight when we were driving up the country to see family.

Arrived late and left first thing. Good value but noisy room facing right on to the M6. Luckily we packed ear plugs so it was fine, I would have struggled to sleep without these though. Room was basic but had everything we needed. Bed was ok, had a bit if a roll. Bedding was worn but clean. Pillows - there was a choice if hard and soft but both appeared to be the same and without much filling. New pillows would be a good idea. Room was clean, bathroom was good with decent water pressure. Check in and checkout quick and smooth with nice staff. Breakfast was ok. Given the price £39 for 2 including breakfast I can't complain. Better pillows and ear plugs would make this better.

  • Nicholas Muchini

  • April 2014

nice hotel

  • D Roberts

  • March 2014

????????

Bed wasn't very comfortable and breakfast was very disappointing

Response from hotel

Dear D Roberts,

Thank you so much for taking the time to leave us your feedback. Your

comments are highly valuable to us and will assist us in our continuous

efforts to maintain and improve the service level we aim for. I can assure

you that your comfort and satisfaction are of utmost importance to us and

for that please accept my sincere apologies if your stay was negatively

affected by the bed and breakfast issues you have encountered. I appreciate

you bringing this matter into our attention as this is our best resource

for improving guest satisfaction. This feedback will be shared with the

appropriate people that can help us make a difference to ensure our valued

guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of

welcoming you back again soon.

Sincerely,

Krysllin G.

IHGCare

  • Natalie J

  • February 2014

Excellent accommodation, excellent customer service, could not have asked for more.