Reviews - Smart Russell Square


71-72 Guilford Street, London, WC1N 1DF

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (36)

72% would recommend it to a friend


Customer service

Food quality

Room quality


  • Ludwig F

  • November 2013

Perfect for a medieval experience

Worst hostel I have ever been in (and i have been in Poland, Shottland, Egypt, Greece, and other countries) Horrible low budged food, Rooms with open layed pipes, 2 step heating (100% Hot or Cold no inbetween), Curtains to block out light are also unknown (only exist for the lower beds).

Single glazed windows - for 2013 not only a waste of energy and heat but also environmentally irresponsible. (but typical british if you look around London)

  • Brian Jones

  • November 2013

Legal documentation requirements.

having attended the property I was asked to pay a cash payment of £10:00 as security!!!!.

working on a VERY Tight budget the only spare cash I had was for food and transport to my evening location. As a consequence I left without staying..... NO previous mention had been made of bond payment. I was also requested to show my passport I should point out that it is not a legal requirement to own a passport or a driving licence to live in the UK this was another factor not raised in the booking process.

  • D Robertson

  • November 2013

Russell Square Hostel - Nov 2013

Couldn't fault the hostel team.

I had to make a change to my booking and they couldn't have been more helpful/ easy to deal with and proactive in helping me check a bit I'd got wrong. Hostel is very close to Russel Square station - very convenient - enter at 70 - not well signed and work going on to the entrance but I just called the number and staff were very attentive and came to the door to direct me in when I was lost. As other reviewers have mentioned, there is no bedlinen on the beds - you are given/have to make your own which is a struggle if you are on the top bunk and a challenge if the person below is already in bed but it did meant you knew that the linen you were sleeping in was always fresh. No so sure about the duvet which was not changed…… There's a deposit to pay for the linen which you do get back on check out so long as you return the linen but would have been good to know that upfront - luckily I had enough cash on me. Beds all have a little curtain around the bunks so there is some privacy but there's no individual lights so you can be a long time waiting for someone to switch the main lights off. Very busy hostel and much nosier than others I've been in - a few lads partying in the room next door till 3am. Breakfast was very basic but adequate - self service coffee/tea, cereal and as much toast as you can make. Stops at 9.30 and everything is taken away. If you have already handed in your bedlinen and key you'll need to ask the team to let you back in to the loos but they did - so all fine. Would go back.

  • Gary Ledsham

  • November 2013

Free Wifi?????

They advertise FREE WIFI but infact you only get halfb an hour then you pay for each half an hour there after which soon adds up!!.

Break fast was Tesco calue cornflakes, value bread, value tea bags, If you don't like value range, or cornflakes or white bread (No browned offered) you make your own. Too few electric sockets available, uncomfortable seats in the common rooms and badly positioned TV's. Could be much better with some thourght

  • John S

  • November 2013

Bad, but not terrible

Getting a good hostel in London for the right price is very difficult.

However when I saw the Smart Russell Square hostel with a cheap price I plumped for this as I was working up the road in King's Cross for the week. Whilst the bed was clean and fresh sheets were provided I was not overly happy with the cleanliness of accommodation. The floor in the hostel room was littered with bags and suitcases of other guests due to the need to pay for a locker. This obviously impacted on the ability to clean the floor which appeared grubby. The tap in the room worked fine until the water turned a dirty brown colour and no explanation was given regarding this. The bathroom was also a cause for concern. Often there would be urine or hair left on the seat or the surrounding floor and guests would often shave in the sinks and not wash away their hair which was, for lack of a better word, appalling. The shower room was also not very attractive to look at and resembled that of a swimming pool from the 1980's. Dirt would often be on the floor along with the wet footprints of the other guests. The room was often warm due to the number of bodies cramped in, whilst this was not unexpected the size of the room left me confused as to how 16 bodies were crammed in. Other hostels I have stayed in have had large rooms for 16 guests rather than the small offering in this accommodation. As such privacy was at a premium and whilst the curtains were a good touch it did not stop the girl in the bed below me from seeing me change boxers one morning and likewise I also saw females changing whilst I was putting on my shoes or doing up my belt. Overall the hostel was cheap and the quality I got was a bit less than I desired, the staff were all friendly and helpful and the area where the hostel is serviced is on the Piccadilly Line and makes it easy to venture into areas in the centre of London as well as making it easy to connect with King's Cross and other areas such as Camden and Hammersmith.

  • C Colucci

  • November 2013

Inconvenient and run down

Renovation workers were everywhere, from hallways to kitchen Showers and facilities were in a basement, miles from the room, and you had to walk through corridors, stairs and more corridors and more stairs to get to them Had a very cold and unfriendly feel to the place, that I ended up not staying there for the night and sleeping on my friends sofa.

Never done that before in my life with accommodation I've paid for!