Reviews - Smart Russell Square


71-72 Guilford Street, London, WC1N 1DF

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (28)

71% would recommend it to a friend


Customer service

Food quality

Room quality


  • Annemie L

  • March 2014

low budget but functional

This is clearly a budget hotel.

You cannot expect to much for a 10 pounds stay in the middle of London, but these are 10 pounds spend well. One of the reasons why I chose this solution is its centrality. It is a 15 minute walk to St. Pancras.

As concerns the rooms: The beds have curtains which gives you your privacy and it is a way to keep out the light when people are entering in the middle of the night.

The toilets were rather clean but again rather dysfunctional.

If you expect luxury, don't go there, if you keep your expectations low this can be a functional stay.

  • Marion L

  • February 2014

Good Value Stay in Central London

Great central location - Good value - Compared to Youth Hostel I stayed in at Holland Park, this one was a couple of pounds cheaper but I had to make my own bed and strip the sheets off at the end & breakfast was very basic (cereals & white toast with jam, tea/coffee/milk only).

For two pounds more, I could have had a room with a hot cooked buffet breakfast, juice etc and not have needed to make my own bed.

  • Christina S

  • February 2014

Good value for money in London

Central location and overall good cleanliness.

Recommendable for younger backpacker travellers or school classes. Not recommendable, if you need an uninterrupted good night´s sleep, as the way the house is built conducts noise very easily. But as I said, considering this is a central London location and it offers breakfast, this is very good value for money.

  • H Tipay

  • January 2014

Good Place to stay

Very nice place, clean and friendly staff.

Located in cetral london, perfect place for backpackers.

  • gordon brown

  • January 2014

A must for gig

this hostel is ideal if you are going to gigs i.e the garage ,underworld, Islington academy

  • Henar Tipay

  • January 2014

A Good Place To Stay

I like this hostel because of friendly and helpful staff.

The bedrooms, common room, toilets and shower room are properly cleaned everyday by the cleaning team, they're doing a very good job.

Very good location for tourist or a student like me stay, because it’s close to the British Museum and it’s very close to my University about 5mins walk.

  • T Fisher

  • December 2013

Second stay

This was my second stay at the hostel.

I have nothing too negative to say, as the staff were helpful and friendly, and the room was clean. I was even in the same room I'd stayed in last time, which was brilliant. The only bad point were that I was woken in the middle of the night by people walking around either in the corridor or banging around in the room above. Couldn't be too sure as I was half asleep at the time!

  • Matt S

  • December 2013

Worst hostel I've ever stayed in.

The staff was somewhat friendly before they had my money.

Once they swiped my credit card they were very unhelpful. The "breakfast" was stale corn flakes and dry toast. Finding my room was a challenge in itself and the staff did little to help me find it. Down a hall, through a door, down 27 very narrow stairs, take a right down another hall, through a door, take a right, down another hall, through another door, up a few stairs, through another door, go straight, up more stairs, turn right, up more stairs than I was at my room. All the bunks are connected to each other so if anyone near me moved it shook my bed. After checking out, I asked to store my bag for 30 minutes while I went to get some breakfast. They said I'd have to pay to store it. Every single hostel I've ever stayed in has allowed for the brief storage of my bag. I've started in 16 hostels in 9 different countries and this is by far the worst. When I asked for directions to most anyplace they simply tossed a map my way and circled my destination. No offer of best way to get there or even general directions. Also, if you're a smoker you have to leave the hostel, cross the street, and then walk about halfway down the block. I'm fine with no smoking in hostels in consideration of other guests, but that was ridiculous. I'll certainly never stay there again.