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Reviews - Holiday Inn New York-Soho

138 LAFAYETTE STREET, NEW YORK CITY, 10013
Enjoy Our Manhattan Hotel's Location near SoHo The Holiday Inn® Manhattan - Downtown / SoHo hotel is New York's best kept secret with an enviable location that borders Tribeca and SoHo and just steps from Little Italy and Greenwich Village. Whether you are in town for business or leisure, our Manhattan, NY hotel provides you with easy access to all the Big Apple has to offer.

While our hotel's guests stay in New York City, we keep them connected to the office through a 24-hour business center with free high-speed Internet access, copy and print services and a PC. Conveniently located near business destinations in Manhattan, NY, our hotel is moments from Federal Plaza, the Financial District and Wall Street. Leisure travelers love being our hotel's guest in New York City because of our proximity to world-renowned attractions like the Statue of Liberty, Battery Park and Canal Street Shopping. While staying with us, you can spend your days enjoying the artistry of SoHo, the mystique of Chinatown and the charm of the Village. Each turn brings you to a street filled with eclectic shopping, outstanding cuisine and cultural diversity. When you are searching for places to stay in downtown Manhattan, consider our hotel's choice amenities that include an on-site fitness center, a full-service restaurant and free high-speed, wireless Internet access throughout the hotel. Book your reservations today to stay with the name that you can trust.
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Overall score Guest rating scores since June 2013 Customer recommendation
Guest Reviews Based on 1 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
0% recommended this accommodation to a friend 0% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Underwhelming
Hotel is anonymous but relatively cheap. Room not clean and when I pulled back the sheets they had long black hairs on them - ugh, bedside lights snapped off and hanging from a wire. Air con fierce and v noisy. On the positive front it's v handy for SoHo, there is a subway nearby and I was only staying one night. Also I must say the receptionist and other staff I came across were very friendly and helpful.

ManagementResponse

Dear John M, Thank you for your feedback regarding your recent visit at our hotel. It is nice to hear that our staff were helpful and friendly during your stay. It encourages our team members to work even harder and consistently delight our guests. Please accept my sincere apologies for any inconvenience you have experienced and for the cleanliness of the room that did not meet your expectations. Rest assured that the issues you have raised has been documented and will be forwarded to the appropriate departments for necessary actions. Thank you for staying with us and we all hope to have an opportunity to serve you again. Sincerely, Janice, IHG Care

Reviewed by
John M

From UK
Who stayed in June 2013

Travelling alone

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