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92% would recommend it to a friend
Lancaster London gets a big thumbs up from us.
Had a great stay at Lancaster London.
Even from arriving and checking in we were met by friendly helpful staff. The rooms are very clean and beds very comfy. It was great walking through Kensington Gardens right next to hotel and for access to the tubes and Paddington made getting around London really easy. Will definitely stay here again.
polite & helpful reception staff, excellent location and comfortable, clean room.
Always the little things....
Lovely room with good bed, bed linen and towels.
However the toilet seat was very loose and the bath plug hole drained away worryingly slow. The extractor in the bathroom didn't come on and the vents were full of dust.
You WILL like this Hotel
I have stayed here before and had no hesitation to book again.
The location is great: central London but quiet. Outstanding tube links from Lancaster Gate (Central Line) or Paddington (for lots of other destinations e.g. heath row airport) only a few minutes walk. The rooms are outstanding, clean , stylish and a reasonable size for this part of London. It is a VERY comfortable hotel but you need to understand this - the staff make this the nicest place to stay. THEY SMILE, no problem is too small, and they expect to help you have a good time in London - WELL DONE Lanacster!
Stayed here for my birthday and the lovely lady on reception upgraded us to the Royal suite for free - it was amazing.
The location is exceptional and the rooms are lovely, I'd definitely stay again.
Lacking attention to detail
On the whole a god experience but let down by attention to detail; light bulb in the room flashing, external door left open in the restaurant making it cold, cleanliness of restaurant seating areas, cold buffet breakfast plates.
Only let down was the bathroom.
It was very clean, tidy and visually appeasing, just a little dated. I personally would have prefered a shower in the room rather than a bath with a shower head. That being my only small thing I could pick up on shows what a lovely hotel it is. Had a fantastic stay with helpful staff. Would definitely go again.
What a fab place.
This Hotel is amazing.
Great staff. Clean rooms. The room was a little small as well as the bathroom but that's probably normal for older hotels. The location was brilliant. 100 yards from Lancaster Gate Tube. We never used the restaurant but we did use room service at 4am for a burger and chips which was lovely. Staff VERY helpful.
Excellent, very enjoyable stay.
Very comfortable and well located hotel;excellent location near Oxford Street but quiet at night.Courteous and helpful staff.Excellent breakfast.