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96% would recommend it to a friend
Stayed here for my birthday and the lovely lady on reception upgraded us to the Royal suite for free - it was amazing.
The location is exceptional and the rooms are lovely, I'd definitely stay again.
Lacking attention to detail
On the whole a god experience but let down by attention to detail; light bulb in the room flashing, external door left open in the restaurant making it cold, cleanliness of restaurant seating areas, cold buffet breakfast plates.
Only let down was the bathroom.
It was very clean, tidy and visually appeasing, just a little dated. I personally would have prefered a shower in the room rather than a bath with a shower head. That being my only small thing I could pick up on shows what a lovely hotel it is. Had a fantastic stay with helpful staff. Would definitely go again.
What a fab place.
This Hotel is amazing.
Great staff. Clean rooms. The room was a little small as well as the bathroom but that's probably normal for older hotels. The location was brilliant. 100 yards from Lancaster Gate Tube. We never used the restaurant but we did use room service at 4am for a burger and chips which was lovely. Staff VERY helpful.
Excellent, very enjoyable stay.
Very comfortable and well located hotel;excellent location near Oxford Street but quiet at night.Courteous and helpful staff.Excellent breakfast.
a good stay
A very friendly welcome at start the room view was just amazing
I was in dispute with this hotel as at check-in it was not explained that they would hold considerably more money from my bank account on top of the cost of the actual room for any apparent extras I might purchase in the hotel.
This I did not do and it took a week before the extra money was released from my account for me to spend. Apparently this is the hotel's policy so I advise any one staying here to be wary!
Excellent hotel, central location
I booked this hotel for a stay i n london for my partners birthday, the hotel staff were very helpful and friendly and decorated our room with balloons, a bottle of wine, card and plate of chocolates.
Our stay was lovely and i would definatley stop here again x
Great Room for Hyde PArk
We were there for the BST festival.
Perfect location for it and we arrived early hoping to drop our bags off and get straight to the festival. The receptionist checked and said that our room was ready and allowed us to check in 1.5 hours early. Perfect!