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51% would recommend it to a friend
Dirty, outdated apartment
On arrival room hadn't been cleaned rubbish bins full wet dirty towels in bathroom, went straight over to reception no apology & they didn't send anyone.
Went to complain the next day still no apology & again they didn't send anyone, after going out for the day & finding nothing done we ended up asking a cleaner in next block to take the smelly wet linen & bins. The apartment was very out dated small uncomfortable beds, bed sofa less comfortable than a park bench. left a day early of a 3 night stay couldn't face another night.
Awful room, would have been more comfortable sleeping on the floor than the sofa bed.
No remote control for to so couldn't turn it on. Apparently they don't have those anymore.
So so noisy kept waking the children with the party that was going on outside until 1 am. It was an absolute hole Never ever again!.
Absolutely shocking avoid at all costs
On arrival we waited about 30mins in queue.
When we got to counter they took 30mins to find our booking. Then we were put amongst a group who had booked together. Oven kicked out black smoke and stunk. Got moved from the massive party zone. New apartment aside from being small was ok. No electric and was given a token for 1pound to last us a day!!. Then there were no pillows or linen. Another trip back to reception and another 20minute wait. To be told pillows would be taken down for us. Explained we were going out but assured they would be put in still. They struggled to find us linen. (Other people were told to go back an hour later for thetes). When arrived back at our room.around midnight no pillows still. Nobody could do anything then. Had to go to the main gate to get single duvet between us for a pillow. Used the shower and water started to run out from under a wall. Worst night ive spent anywhere. Others were also complaining. Wouldnt bother wasting your money. When made a complaint they were not bothered. Told you to contact customer services as dont deal with complaints on site.
Clean and basic
The apartment was clean and had a cooker fridge toaster kettle.
Tv was very limited and no dvd player. One bed was a sofa bed which was abit uncomfy but the other beds were fine. For the price we paid on late rooms it was ok. If you've got children and want your own space it could be good. Sofa bed put me off the most.
Don't go to pontins
It was without doubt the worst place I have ever been excrement on bathroom door.
I had 2 young children with me .nowere for them to go or do.everything closes at 5. Management not interested.i wouldn't recommend pontins in prestatyn to my worst enemy. The bedding was full of holes. It was a disgrace. Rusty cooker dirty cutlery the seating in apartment was smelly and had god knows what on it.
Pontins - Prestatyn Sands Holiday Park
This place itself is ok, it's cheap and as such you get what you pay for.
The buffet bar food was shocking, I mean even the coffee is bad, the orange is water with a hint of cordial, the chips were like eating old crispy toes, I could go on, sort it out. However, The place is good for the kids, parks, bouncy castles and good enough entertainment. The problem here as I see it is the adults behaving worse than the kids. It was really full of the dregs of society on our visit and I suspect it's often like that. We're at the entertainment at night with the kids and there's fellow "parents" and I use the term loosely, absolutely paralytic dropping there burger and chips falling about the place. While outside it's kicking off and someone gets bottled. This is a family place, what's wrong with these people. I grew up in what's thought to be quite a rough part of Manchester but by god I'd never behave like a Neanderthal like most of these lot. It's a shame because I could be so much better but it's let down by the guests.
Had a great time!!
All in all - room clean and kids able to play outside on the grass - park was very tidy and entertainment was good at night
A good time had by all!!
Worst place ever stayed
Very uncomfortable sofa bed, ants everywhere.
No hot water, Disgusting place wouldn't recommend to anyone.
The stay was ok but to many stag and hen party's for my liking the adults drunk and there kids ran wild.
The staff and entertainment were great. The food was very poor, dry and over cooked.