Reviews - Thatched Cottage


63-67 Charlton Road, Shepton Mallet, BA4 5QF

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (21)

100% would recommend it to a friend


Customer service


Food quality

Room quality


  • Steven Holmes

  • November 2015

relaxing stay

We were very pleased with our room which was well equipped and spacious.

The only gripe was that the radiator was barely warm. Whilst enjoying our evening meal the radiator was fixed and working perfectly.when we returned back to our room. The food quality in the restaurant was superb we will definitely return.

  • Amanda P

  • August 2015

Chosen in lieu of accommodation at Charlton House

Needed a place to stay after attending evening reception at Charlton House.

It was within walking distance and The Thatched cottage website promised much for a reasonable price - and we weren't disappointed. Fantastic welcome, beautiful room (luxurious bathroom, MASSIVE, comfortable bed and lots of complimentary bits and pieces including tea/coffee/biscuits in the room. Impressive offerings on the breakfast menu (Full English / Eggs Benedict / Cereals / juice and much more). Food hot and delicious. Couldn't fault our stay.

  • S Gallon

  • April 2015

The thatched experience

Very lovely place the people are very friendly and the rooms are fantastic

  • Ann J

  • February 2015

Thatched Cottage

Good value friendly staff great food


  • February 2015


The service was excellent, as were the meals.

The room was vary clean, the bathroom enormous and the bed very comfortable. The lighting in the bathroom needs improving, and the bedroom would have benefited from a 2nd bedside table and the TV on the wall or a higher table. We really enjoyed the Thatched Cottage.

  • S lewis

  • November 2014

Pleasantly surprised

We were expecting a pub that did food, but the Thatched Cottage was much more.

Excelent and warm welcome, with spacious (and warm) room. The bar area had quality furniture and real character with an open fire. We dined with friends and were all impressed with the food.

  • Viv S

  • November 2014

Executive room

We had a good night sleep and a fantastic dinner and breakfast.

Especially dinner was excellent. Menu is all fresh ingredients from locals. Strongly recommend!. Room was very much spacious and clean everywhere, but new window was not completely finished and looks untidy around it. We believe the sofa smelled damp.... From those reasons, we thought a bit expensive for our stay.

  • E Houghton

  • October 2014

Overnight at Thatched Cottage

My daughter and I had a twin room, which was clean and comfortable.

The staff were friendly and the food was absolutely great.

  • David C

  • September 2014

Great food ok accommodation

The accommodation was ok and reasonable value for money.

It was clean and there were tea and coffee making facilities. The bedroom was a bit heath robinson with bizzare shelving at the sides of the bed and the tv, which is on a bracket in the corner of the room, had to be moved when the bathroom door was opened. The bathroom was a bit tired. We ate in the restaurant and we were very pleasantly suprised at the excellent quality of the food. I had salmon fillet on a bed of risotto with chorizo, broad beans and chilli oil and it was absolutely delicious. If we lived in the area this restaurant would be a regular. The breakfast was also good. Overall, I would stay again if only for the restaurant.

  • Stuart Morgan

  • September 2014

Thatched Cottage Experience

The room was comfortable with good facilities.

The Breakfast & Evening Meal choice was excellent, as was the quality and taste. I would highly recommend the Thatched Cottage to anyone.