Reviews - Crowne Plaza LONDON - THE CITY


19 New Bridge Street, London, EC4V 6DB

Price From 326.39 AUD

View Rooms
Show map Close map


    • /
    • Clear

Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (25)

92% would recommend it to a friend


Customer service


Food quality

Room quality


  • G ACE

  • September 2015


Just what we needed.

Directly opposite Blackfriars Station and waking distance to Covent Garden area where we saw the Lion King. Hotel was spotless. Will definitely return.

  • charlotte L

  • April 2015

Excellent hotel

We were able to check in earlier.

The hotel staff were very helpful. The accommodation was clean. Excellent hotel.

  • Alison M

  • March 2015

Staff service

All staff were lovely - but I had to ask three times for a room service menu to be brought to my room(there wasn't one available in the room).

In the end I went downstairs, asked the receptionist, concierge, and lobby cafe - all said one would be brought up-sadly - no. Also I rang reception with a question - the receptionist said she'd ring me back with the answer - but 3 hours later she still hadn't rung. My newspaper wasn't there on my first night

No hot food at room service after 11pm

Food was expensive

Room was very nice, but I expected better service at the high price I paid.

  • S Cook

  • February 2015

Decent facilities, very comfortable bed and nice to see free bottles of water.

My only disappointment was that Wifi was chargeable, which I think a hotel of this quality should include provide for free.

  • Steve Jameson

  • January 2015

Excellent Hotel and fantastic customer service

We were provided with a complimentary upgrade as it was our daughter's 18th birthday treat weekend and allowed to book in at 11am.

Simone was a fantastic help and couldn't do enough for us.

  • Nicole S

  • December 2014

Great service

Service was fantastic especially from the doormen and concierge desk.

Would stat again.

  • Trevor D

  • November 2014

OK but no more

Let's start with the good - the breakfast was excellent, but charging a fortune for wifi is a joke in this day and age.

The rooms are acceptable but way too hot and we couldn't cool it down. The entrance off Blackfriars has the World's most stupid small revolving door which is almost impossible to get through with a bag. Overall too expensive and unrealistic.

  • Louise W

  • October 2014

We had a wonderful stay at the Crown Plaza which was part of a prize weekend away.

The hotel exceeded my expectations, from the stylish lobby to the spacious room and friendly front of house staff who were kind enough to upgrade our room making our stay even better. The breakfast in particular was excellent quality, hot and continually refreshed.

  • Hannah Allen

  • August 2014

lovely hotel in Great location

directly opposite the tube station.

walking distance to many tourist attractions. and nice walk along the river. very stylish modern hotel. room very nice.....the most comfortable bed ever!!. we stayed in a club room which includes a dvd player, phone/ipod charges, ipod docking station, bath robes, iron, ironing board etc....we got sold the club room on arrival....which includes acsess to club was £60 pernight....we kind of got misled though as the breakfast what was included was only a small selection not what you would get downstairs in main restaurant.

we also expected the alcohol to be out all night to help ourselves to in the club lounge but they only have it out when we came back to hotel after dinner for a night cap it was all gone.

  • T Page

  • August 2014

Highly recommend