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83% would recommend it to a friend
The Hotel staff were friendly our double room was very spacious & clean.
One of the most comfortable beds I have slept on & the pillows were lush. Very much enjoyed our stay. One slight downfall the drinks in the bar we found very expensive even for London. Even thou I don't smoke I thought the themed smoking rooms were amazing.
Saturday night in London Town
The room was excellent.
Very clean and plenty of room. The bed was extremely comfortable, did not want to move in the morning. Perfect location for the meal myself and my girlfriend went to. Definitely recommend the hotel to my friends.
Just what we needed.
Directly opposite Blackfriars Station and waking distance to Covent Garden area where we saw the Lion King. Hotel was spotless. Will definitely return.
We were able to check in earlier.
The hotel staff were very helpful. The accommodation was clean. Excellent hotel.
All staff were lovely - but I had to ask three times for a room service menu to be brought to my room(there wasn't one available in the room).
In the end I went downstairs, asked the receptionist, concierge, and lobby cafe - all said one would be brought up-sadly - no. Also I rang reception with a question - the receptionist said she'd ring me back with the answer - but 3 hours later she still hadn't rung. My newspaper wasn't there on my first night
No hot food at room service after 11pm
Food was expensive
Room was very nice, but I expected better service at the high price I paid.
Response from hotel
Dear Alison M,
Thank you for taking the time to post a review of our hotel. We are glad to read your positive comments with the room you had. It is our goal to provide great hotel experiences and we apologize for the inconvenience the poor service had caused you. Rest assured that your comments will be reviewed so we can take actions accordingly.
Thank you again for your feedback and we hope to have another chance to make your next stay as best as it can be.
Decent facilities, very comfortable bed and nice to see free bottles of water.
My only disappointment was that Wifi was chargeable, which I think a hotel of this quality should include provide for free.
Excellent Hotel and fantastic customer service
We were provided with a complimentary upgrade as it was our daughter's 18th birthday treat weekend and allowed to book in at 11am.
Simone was a fantastic help and couldn't do enough for us.
Service was fantastic especially from the doormen and concierge desk.
Would stat again.
OK but no more
Let's start with the good - the breakfast was excellent, but charging a fortune for wifi is a joke in this day and age.
The rooms are acceptable but way too hot and we couldn't cool it down. The entrance off Blackfriars has the World's most stupid small revolving door which is almost impossible to get through with a bag. Overall too expensive and unrealistic.
Response from hotel
Dear Trevor D,
Thank you for your recent stay with us and for reviewing our property. I am happy that you enjoyed the food selection. However, I understand that your stay was negatively affected by the room condition, specially the air conditioning system and some hotel facilities. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. While we understand that your stay was not 100% satisfactory, we
would hope that you would give us another chance to make your stay as best as it can be. We would love for you to give us another try.
Thank you for your time and we hope to have an opportunity to serve you again.
We had a wonderful stay at the Crown Plaza which was part of a prize weekend away.
The hotel exceeded my expectations, from the stylish lobby to the spacious room and friendly front of house staff who were kind enough to upgrade our room making our stay even better. The breakfast in particular was excellent quality, hot and continually refreshed.