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82% would recommend it to a friend
Steer clear when a function is on.
After booking in with approximately 2 months notice, my double room was changed to a twin at check in, but I (as the person that booked) was not informed, my partner was.
'Push the beds together' she was told!!. Really?. Due to a previous engagement I did not have time to complain but when I did at check out, all I received was nonsense excuses stating it had been done for my own comfort. In reality, they had given my room away to somebody who was attending the function that was on. After complaining to the manager via email, he responded with an accusation that I was complaining so I didn't have to pay. Shocking service and to make unsubstantiated accusations like that only go to show how badly run this establishment is. Steer well clear.
Lovely hotel, great staff and ambience
An Excellent Hotel
We booked 2 nights in this hotel because we were able to take our dog Bobby the Labrador with us.
They gave us all a warm welcome on check-in including giving dog-biscuits treats to Bobby. We had a very nice room with a small patio, the furnishings were very good and the bathroom was excellent. We ate both nights in the on-site Lakeside Restauarant and the food and wine were excellent. We also had a few drinks in the bar where Bobby was also welcome - In fact every time the hotel staff met him, they all wanted to pet him. We cannot recommend the hotel and staff highly enough. An excellent stay .
This is a hotel I have stayed at many times.
The quality of service has always been excellent. Now with the refurb complete I would strongly recommend this hotel to all.
we enjoyed a pre easter break at this hotel,staff were all excellent,room was very comfy and clean,food was great we ate in bar and restaurant .We would certainly stay again.
The staff were very friendly and helpful the hotel very clean.
Standard Double / Superior Double
Im not entirely sure I got the room I asked for in my booking..The superior room was meant to have scenic views...The room I got had a scenic view of the car park and a field....
When I asked about this with members of the staff they were reluctant to answer my question..
Wish we could have stayed longer
Enjoyable overnight stay.
Nice room overlooking pergola and lake. Gorgeous room with comfy sleigh bed and lovely and warm. Bar food good and can recommend the Fidget Pie. Contrary to other reviews elsewhere breakfast was hot and tasty and with ample choice. Quiet location. Only downside was Wi-Fi a bit hit and miss.
Lovely hotel in a good location
Lovely hotel in a good location convenient for walking
I have stayed in many hotels and can confidently say this is one of the best hotels I've stayed in.
Don't be put off by the 3 star rating. It may not have some of the fancy facilities of others, but what they do, they do very well.