Caribbean Bay Resort @ Bukit Gambang Resort City


Jalan Bukit Gambang Utama Pahang, Kuantan, 26300

Price From $65.31

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

All reviews (1)

100% would recommend it to a friend


Customer service


Food quality

Room quality


  • karimahnor ibrahim

  • June 2013

Bad experience.poor management.not friendly.waiting 8hour to check in

I did my reservations on 26may and travel on 1june.arrive at Gambang waterpark resort caribean at 4pm.can see too many people waiting for waiting number is 1239 and that time turn 1331 to check in.only 2 staff working at receptions after waiting to longgg...till 630pm...still no room for us.all people became angry and honestly i couldnt stand anymore and shouted to ask the general manager to come out to see their customer since no people frm customer service explain why we still no rooms....after some 'arguement' they give us free dinner and promise by 8pm we all can get ourrooms....anyway after shouted to the staff again...they give rooms at 730pm.check in to our rooms...floor still wet and smelly.some guest still waiting for their room that day.REALLY BAD EXPERIENCE AND BAD HOSPITALITY service


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