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76% would recommend it to a friend
Lovely hotel, very friendly and helpful staff, great sized room with great facilities
Would definitely stay here again, ideal location for both Bath and Bristol, great bar area and dining area with a great menu but we had already eaten when we arrived, lovely friendly atmosphere and very helpful staff.
unfortunately a poor hotel. room in poor condition and breakfast service slow
had an upgrade to deluxe due to booking issues, unfortunately if this was deluxe I was glad we were not in a standard room.
the bathroom door was hanging off of its hinges and the shower only trickled. breakfast service was very slow and half the items of my full English were missing. how ever credit where due, the management that dealt with these issues including the booking which was not the hotels fault were very professional and dealt with them in an appropriate way. I do not like giving negative reviews and I would like to think this was an isolated issue, but first impressions last.
Value for money
The good thing about this hotel is that they seem to have thought of just about everything you might need in your room.
They supply bottled water, decent coffee and tea and all sorts of lotions and bathing bits you might need. There was an iron and board outside our room and a water dispenser on the landing. Breakfast was very good, you could tell the ingredients were of a very good quality. The receptionist in the morning also went out of her way to help us as my husband had left his phone charger at home, she managed to find one to fit his phone and had to plug it into her computer for charging.
Lovely clean and tidy room.
Confortable bed and lovely shower room. The breakfast was of good quality and the value of money for the weekend was an average price.
nice hotel great location to explore
The hotel is small and we received a friendly welcome.
The room was quite small, comfortable bed and nice clean, fresh bedding. The shower room was small and grout needs replacing. Plumbing noisy.
Good Hotel Clean and well presented .
Staff friendly and helpful . The breakfast was excellent in choice and presentation . Would defiantly use this hotel again.
We were attended to immediately on arrival, given a brief rundown of services and given our room key.
the room was very pleasant with everything we needed in place. Any instructions were well placed (particularly with regard to the shower). We were booked for breakfast only but this was excellent, one of the best, and the waitressing was quick and efficient. A thoroughly enjoyable stay.
A reasonably priced hotel so we weren't expecting extras.
A bottle of water and cafetierre in the room was a nice touch, but the room was very small and the fact that it wasn't cleaned after our first night was a bit disappointing.
Excellent place to stay