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72% would recommend it to a friend
Polishing a turd
Well they say that you can't do it and the hotel certainly tried BUT......
I'm only talking about the room. The staff were amazing and very friendly, the reception clean and accommodating, the restaurant was welcoming and served tasty food (recommend the hot choc sundae), the bar was fun with a great selection of drinks and the gym is one of the best hotel gyms i've used with a wide selection of equipment. It is just a real shame that the same attention to detail wasn't given to the rooms as it looked like they were painted in a hurry and some things should have been replaced at refurb. The room was clean and it wouldn't stop me staying again. For just over £100 it was great value for money
Village Urban Resort Liverpool
Arrived late last Friday evening.
Booked twin bedded room but double provided. Staff quickly converted it to twin. Uncomfortable narrow beds. Disco and bar directly below room so couldnt open window due to noise. Very hot and airless. Only one towel provided. Again quickly given a second one. Dirty drinking glasses in bathroom smeared with someone elses toothpaste.
However when help requested the staff on duty very helpful. Also credit card preauthorised twice - once with Late Rooms. com and once on arrival. I am assurred my credit card will only be charged once. Overall a very disappointing experience.
well worth a stay
My partner and myself stayed here due to having a wedding on the premises and for a 3* hotel we were really surprised, the staff were absolutely fantastic and felt like they couldn't do enough to help you, there is plenty to do on site(bit disappointed that we only stayed for one night), the room was clean and well equipped, in short it was worth the cost and we would definitely stay again
Good Spa Facilities but Noisy Until Very Late
Went for a break away from the kids so chose a hotel with spa facilities.
Rooms were clean and spa facilities were good but busy for a Saturday evening.
The hotel had a wedding on and was very noisy, did not start to quiet down until 5am and the crying newborn in the room next door did not help. If you are looking for a base and don`t mind about sleeping this place would be ok, not what I was hoping for.
value for money
Would recommend staying here for the business traveller.
I had no fault with the actual room just the location.
There was a very noisy fan outside my window which was on the roof of the kitchen and did keep me awake. I also got kitchen smells in the room. I think there was an access door which squeaked every time someone used it, which was frequently.
Noisy and smelly
Non stop traffic noise from the M57.
Room smelled mouldy. No curtains, just a venetian blind. TV was screwed down facing the wrong direction. Not even all the freeview channels available. Shower went cold halfway through. Pub food was very mediocre - the chips were smothered in salt before they reached the table. I wish I had stayed at the place round the corner.
Due to a last minute change of plans we ended up with our nieces staying with us on the saturday evening (after the wedding we'd attended).
The lady on reception was brilliant and sorted things so that we were able to have a family room. and the room staff were really helpful rearranging the for the second night whilst we were out at the wedding. All the staff were really friendly and helpful at all times. Well done
Very good hotel - first time we have stayed (normally stay closer to city centre), but will come back.
Room very nice, bed super comfy, staff helpful & breakfast excellent. Had dinner at hotel on second night, also very good. Free parking, health club & wifi (very fast) all definite perks. One bit of advice though - check your bill before leaving, as someone had 'accidentally' charged drinks to our room that we hadn't had & receptionist's unsurprised reaction (and speedy removal of said drinks from bill) would lead me to believe that this happens quite often.
Comfortable stay, leisure facilities good