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Reviews - 7 Hotel Diner

3AA Assessed Hotel Ratings explained
LONDON ROAD, POLHILL KENT, HALSTEAD, TN14 7AA
We believe that your stay with us should be special, whatever the occasion. So as you would expect from 7 Hotel, our rooms with bath or shower are anything but basic. All rooms contain handmade beds and include tea and coffee making facilities. All 26 rooms have been lovingly designed and decorated by a team of highly skilled professionals. Every piece of furniture has been custom designed, for both style and for comfort.

For those with a technological mind, all our rooms contain Flat Screen TV’s with a range of terrestrial and digital channels and there is WiFi broadband access throughout. In the morning, why not pick up your newspaper from outside your door, settle down with a mug of coffee before coming downstairs to the 7 Diner for a breakfast you won’t forget! Or for those of you in a rush, why not book your “breakfast to go” and get on the road early!

We offer a range of rooms; singles, doubles and twin rooms. Plus our extremely popular family rooms and new Loft suite which sleeps up to three people, Please note ALL our rooms are non-smoking.

Our Diner offers the best in local and regional produce. Delicious chargrilled steaks, Burgers, Salads, Chicken, Gumbos and ribs and for desert ? irresistible smoothies and desserts will be freshly made in our imamculate open kitchen - adding a dash of Chef’s flair for your entertainment! Our Diner has been exclusively styled and designed to reflect that great era of 1950’s American Diners and the heyday of 1960’s Great Britain!
Picture of 7 Hotel Diner, HALSTEAD at LateRooms Rollover image to see larger view. Rollover image to see larger view. Rollover image to see larger view.
Overall score Guest rating scores since November 2012 Customer recommendation
Guest Reviews Based on 162 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
86% recommended this accommodation to a friend 87% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Great food and accomodation
Stayed here twice, motel type place above diner, rooms all very clean and modern but diner makes this place, food is great, best burgers i've ever had and breakfast is nice too for £4.95 it sets you up for the day. Staff are great too and I didnt wait any longer than one would expect as some reviewers have put on here. Some noise from passing traffic if on the road side but nothing too bad. Also there was an indian next door and toby carvery about 500 metres away so other choices for eating.

Reviewed by
James t

From Liverpool, UK
Who stayed in April 2014

Travelling alone

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A very poor experience
I arrived at approximately 21:00 hrs and checked into the hotel, the receptionist was pleasant and friendly and check in took no time at all. I proceeded up to my room with some of my luggage, opened the door with the electronic key and deposited my bag. The room was basic but appeared to be relatively comfortable.
I then left the room to collect further bags to find that my door would not lock however hard I tried or whatever I did. I went to reception and reported this and received the comment “oh dear – you had better have the key to enable you to lock the door” I was also told to remember to hand in the key the next morning as it was the only one and they would not be able to clean the room without it!
I took the key and went to get the remainder of my bags etc. By this time the front door of the hotel was locked electronically. I came back to the front door minutes later to find the door locked. I tried to use my electronic key only to find that this would not work and left me stranded outside the hotel. After knocking several times with the receptionist miming that I should use my electronic key they eventually came over and opened the door for me. I explained the problem and was told not to worry as there was a night porter on duty. I went to bed and had to lock the door with the manual key as the electronic lock was still not working.
The next morning at 07:30 hrs I specifically spoke to the receptionist and requested that the lock be sorted out / repaired as I wanted to ensure the security of my belongings left in the room.
Upon my return to the hotel at 17:00 hrs that afternoon I collected my keys, went to my room to find that the door was unlocked and had obviously been that way since the cleaners had been in. I was not very happy to say the least. At approximately 19:45 hrs I went to the restaurant which had somewhere in the region of a dozen patrons. I ordered my meal and drink. The drink arrived a few minutes later whereas the meal (a southern fried chicken burger, fries and garlic bread) took over 40 minute to arrive, with a mumbled apology.
I eventually retired to my room and locked the doom – manually. I arrived for breakfast at 07:00 hrs the next morning to be told that the chef had not turned up therefore I could not have any breakfast unless it was cereal and a piece of toast which I accepted as something is better that nothing. I left the hotel and spoke to the receptionist again complaining about the non locking room. The receptionist knew nothing about this and said that they would look into it. Upon my arrival that evening I collected my keys only to find that the room was again unlocked and that nothing had been done at all to rectify the situation.
So as to avoid the long wait experienced the previous night I found elsewhere to eat and returned to my room later. My final morning at the hotel I arrived for breakfast at 07:00 hrs and yes the chef was there. I ordered the full English breakfast which eventually turned up with bacon that appeared to have been deep-fried and which shattered when touched by a knife and fork. Not very pleasant and certainly not like the bacon that had arrived on my first morning which was quite pleasant.
At no time did I receive any form of real apology or any update on any form of action undertaken to rectify the situation or resolve the problem.
I have to say that I would never stay in this hotel again and cannot recommend it to anyone.

Reviewed by
M Morgan

From , UK
Who stayed in April 2014

Travelling alone

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Excellent value for money and super stylish

Reviewed by
P Cork

From Hastings, UK
Who stayed in March 2014

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Would definately stay again
Very friendly reception staff on arrival. We booked into the Suite which was a lovely spacious room in the top of the building, the bathroom was huge and spotlessly clean as was the rest of the room.
we ate in the hotel diner in the evening. The food was wonderful, cooked to perfection and plenty of it. The staff were very friendly , efficient and attentive , checking with us on a regular basis to ensure everything was ok even though they were extremely busy. Loved the American Diner atmosphere which was done very tastefully. Thank you.

Reviewed by
clare k

From Bideford, UK
Who stayed in March 2014

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Just a little different....
....and that makes the difference.
A reasonable room at a competitive price, reasonably comfortable, reasonably quiet and with everything we needed.
The diner is pretty unique, a lot of effort having been put into giving it a feel of late 50's Americana and with some success, we loved it. The food is a little pricey but tasty and well presented.
The staff, both hotel and diner, made and us feel very welcome and made every effort to make our stay enjoyable, they are the difference. Well done and thank you to them all.
The staff? Both hotel and diner staff were superb, giving us a

Reviewed by
Gary Oliver

From Plymouth, UK
Who stayed in March 2014

Couple

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Great accommodation
Really good quality accommodation - some road noise but did not spoil our stay. Ate in diner and really enjoyed both atmosphere and food.

Reviewed by
Julie H

From Castleford, UK
Who stayed in March 2014

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Very nice hotel with friendly staff and quality food
Really nice stay, everything was spot on and would stay again

Reviewed by
Michael H

From UK
Who stayed in March 2014

Travelling alone

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Nice, Clean Hotel ?
Great stay, very nice room, clean and tidy etc. Nice restaurant attached and good food.

Reviewed by
A REGAN

From Stockport, UK
Who stayed in March 2014

Travelling alone

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Exceeded expectation!
You get a really cheap deal to stay in the suite above an American style diner and you'd be a fool to expect too much. However, I was really pleasantly surprised! The room was a great size, very clean, and the furniture was suitable if a little wobbly. The big plus, though, was the bathroom - it was glorious! Food in the morning was good, and a root beer float with breakfast is always enough to make my day. Customer service was a little slow and cold, but I'm a Northerner and it's always like that in the deep south. Overall, very good, would happily stay again - and definitely take the suite if you get a chance.

Reviewed by
Richard D

From Wakefield, UK
Who stayed in March 2014

Travelling alone

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Hotel was very clean and amazing value for money, fantastic and staff , receptionist fantastic
Would recommend to anyone looking for accommodation in the area.
Even if it's a few miles out of your way the exspiriance is well worth the travel, the food was superb and all the staff were great fun to be with.
Bathrooms and shower was one of the best I've ever had for the price you cannot go wrong. Will definitely be returning soon even for a cheeky weekend away with family.

Reviewed by
Lee Russell

From Bexhill on Sea, UK
Who stayed in March 2014

With colleagues

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