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76% would recommend it to a friend
Lovely spacious room and perfect location for the Metro
We stayed in a family room with a 4 year old.
The room was really spacious and all the facilities were on hand and clean. We had a swim in the morning which was great, a little odd walking through the gym in swimwear. But good facilities all the same. I would definitely recommend if you are going into Gateshead or Newcastle
Mercure Newcastle George Washington Hotel Golf and Spa
Fantastic food in the restaurant.
Pricey, but worth the money. Cocktails were superb. Spa was lovely until a group of pre teen girls came in screaming and shouting on ruining a quite, restful time in a relaxing spa. The staff should have confronted the girls however no staff were at hand at the spa to monitor this.
Stopped for Great North Run
We were overall satisfied with our stay, we were disappointed that because it was for the Great North Run we had to pay for 2 nights when we could only stay the one night due to family commitments and the price we paid did not include breakfast, that was an extra £13 each if not booked in advance.
I did phone up to try and swap the days we stopped so that we were able to take advantage of what we had paid for and because we booked through late rooms they wouldn't even look into it for me which I thought was a bit harsh. Also just been a bit picky the net curtain in our room was ripped, which again for the price we paid I did expect things like that to be in good condition. other than that it was a pleasant stay, very clean, good room sizes and good sized beds. It had everything you needed in a room for a comfortable and enjoyable stay.
Friendly staff, good facilities
Room well above 3 star standard
We received a warm welcome from reception and the room was a very pleasant surprise well above what we had expected for a 3 star rated hotel and what we had paid.
Our granddaughter was staying with us and we were able to use the leisure facilities all within the very favourable cost. The breakfast menu was very extensive and well presented, the only minor detraction was that the coffee/tea had been left standing for some time in heated jugs.
Good one night stopover
Excellent hotel ,only one would have bothered me we had room 236 which was a good way from reception luckley we only had a overnight bag if we a couple of bags it would have been a pain dragging them up an some stairs.Other than that the hotel was excellent.
Gemma was amazing at customer service there was no hesitation in helping me get an early breakfasts
The room did not smell very nice
What Happened to a Previously Good Hotel?
This was my second stay at this hotel.
For whatever reason the management at Mercure have decided to change it into a "theme" hotel with the "theme" being Hollywood. Very odd as the extent of this runs to a few depictions of the world famous Hollywood sign from the hills in Los Angeles dotted around the venue and some large posters of blockbuster movies in the bar. The room numbers have changed but the signage has not resulting in many confused guests with bags wandering around looking for their rooms for the night. The restaurant is very over priced with poor quality food. The waiting on staff are very pleasant but forgetful and not experienced in any way.
As always we had an excellent and enjoyable stay.
Staff friendly as always made us feel at home.
Lovely friendly staff, quality accomodation.
I stayed for two nights - the staff were really friendly and helpful, and the accomodation was very good quality.
I would have no hesitation in staying again and recommending this hotel to others. It's relatively convinient for the city centre, either by a short taxi ride to the nearest Metro station, or 15 minute taxi ride into the town centre. A good alternative to staying in the city centre.