Reviews - Townhouse Hotel


74 King Street, ,, Maidstone, ME14 1BH

Price From 132.91 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (24)

83% would recommend it to a friend


Customer service


Food quality

Room quality


  • I Ntouvli

  • October 2015

Great hotel!

One of the best hotels in Maidstone and definitely my first choice when it comes to staying over for a few nights.

Each room is like a piece of art, giving you a sense of comfort, a sense of being at home but at the same time relaxing. The food was absolutely delicious. I will definitely recommend this hotel to my friends and family.

  • L Frost

  • October 2015

We stayed here to be close to the night life in the town centre, fab location, lovely presented property would definitely stay here again.

The bed was a quiet small but comfy and could look at the toliet system as very noisy but apparently from that and they arent complaints just minor points I would 100% recommend the hotel

  • H Zimmer

  • August 2015

Townhouse Hotel

Staff very good ,room very small ,shower tray chipped,grouting black in some places,very noisy at night.

Would Not Stay There Again.

  • Patrick d

  • June 2015

Bistro style stay no frills

Surprisingly good place for a night stay .

We had a late pm dinner , which was excellent couldn't fault quality

Our room was a tad noisy from road , but reasonably comfortable . Lots of atmosphere , would go back .

  • Matthew Nye

  • May 2015

Townhouse Hotel

Great little hotel in the centre of Maidstone, 8 mins walk from station.

Very friendly helpful staff. Good value for money and comfortable rooms.

  • Kim L

  • April 2015

Maybe I was just unlucky with my room, generally good hotel, but terrible nights sleep.

Overall the hotel was of a good standard - looked fine, but could do with perhaps a little more attention to detail/fine tuning.

(eg.. my kettle cord didn't actually reach the plug socket!)

Customer service was mixed - when I first arrived staff seemed friendly and helpful. However at check-out, I felt much less valued as a customer: Having had a terrible nights sleep due to some persistent noise, which sounded like pipes creaking/banging, in my room, every ten minutes.. I waited to be asked how my stay had been.. I wasn't asked.

I'm not one for complaining, but I thought I should at least tell them about the noise, so they might investigate it further. I felt my comment wasn't taken seriously - not only did he not seem apologetic/even concerned that I had had a terrible nights sleep, he also dismissed my suggestion that the noise had sounded like pipes, telling me point blank that it wouldn't be that. I was only trying to suggest they investigate the noise, to avoid anymore unhappy customers in the future.. he said they would look into it, but in a way that suggested they probably wouldn't. Other than that, the room was clean and warm, and fine for a night.

  • carol j

  • April 2015

staff friendly and helpful.accomodation comfortable and clean outside areas excellent.

Close to shops, clubs, rivet boat.

Would recommend.

  • Timothy P

  • March 2015

A great hotel

Attentive staff, lovely room, great room service, excellent cocktails and exceptional food!

  • Mario S

  • February 2015

Staff pretty rude, rather laughing than service.

Paid for breakfast which in the morning never been served. Waiter was doing everything apart from working.

  • Chris J

  • October 2014


Very clean room, tea / coffee making in the room real plus, only one small thing room over looked the restaurant so could do with window nets half window as people eating could see more than meat & two veg when coming out the shower in to the room