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63% would recommend it to a friend
EXCELLENT RAFFLES RESTAURANT - TRAFFIC NOISE ON CORNER ROOM MADE SLEEP DIFFICULT
Very friendly people.
Lovely ambience and good detail to the Raffles restaurant - excellent food and I was well looked after throughout. The best meal while on business I have had for quite a while - certainly not over-priced. Nice breakfast too. The 2 windows of my first floor corner-room meant that traffic noise was significant, although I do not sleep well these days. However, both windows had been double-glazed and overall, the room represented good value for money.
Nobody on reception to allow us entry to check in.
Minor hicup by hotel. Didnt seem too well staffed. However the club room we had was excellent value for money. It was easily of a standard that would command twice to three times what I paid. It really was a very nice, plush room with large bathroom, loads of space etc. Can't fault the room. Will use again when in Kenilworth.
The hotel was very good and the staff were very friendly and helpful.
We would stay here again.
For the money .
Accommodation was better than we expected the room was lovely . Breakfast only offered one coffee , we were not shown where the cereal, juice etc were hiding . The cooked breakfast was terrible , if theres a next time we will go to a café . would we stay again . we would not go out the way to stay again ,. The room was lovely and slept well .
good overnight stay
Cheap and cheerful
A cheapish place to lay your head but there is nothing grand about this hotel
The lay out of this hotel is a little peculiar, we weren't entirely sure whether we had waked into the correct front door or not.
The room is a little shabby, with lots of unnecessary furniture and an adjoining door to another room which doesn't restrict much sound. The little extra's (tea, biscuits, water and shampoos etc) are nice and the staff were pleasant enough. The breakfast was minimalist one of each including the bake beans (slight exaggeration) and a little overcooked. I felt the additional £5 costs of parking was cheeky.
Think the website bigged itself up a bit - they don't even use a photo of the actual hotel, but their restaurant.
Thought I was in the wrong place at first. The room was ok for a last minute price but wouldn't want to pay full price for it. Stained carpets, broken shower doors, odd blinds in the room. Had to go outside of the main hotel to another 'wing' which was crammed with masses of full linen bags waiting for collection that were blocking the stairs both days that we were there. All in all a bit dog eared and needed a good touch up with the paint brush. Never been asked to pay to park as a resident either. £5 - they forgot to mention that on the website. Food was ok though
Clean accommodation, friendly staff - one of the very few places that the staff could pronounce my surname correctly!!
Super value accommodation!
We were invited to attend a wedding , which took place last weekend, and searched late rooms for accomodation near to the venue at a good price so decided to book a too at the grand.
On arrival the staff were very friendly. Our room was well appointed with items you would normally need to pay deposits for in other hotels eg hair dryer, iron and board. Bed linen and towels were lovely and clean as was the bathroom. Ok overall the decoration was pretty tired but it was still great value for what we needed. Breakfast was lovely, a great choice and freshly cooked full English was just enough for us. It's located on a high street which was very quiet overnight and full of bars and independent shops. Check out was easy and all in all a great value stay!
Excellent room for the price, clean, tidy and refreshments replenished evey day
The receptionists were absolutely great, very polite and made the trip enjoyable.
The room was surprisingly good compared to the price paid. I would definitely stay here again if I am in the area. Only had one issue with the room and this was dealt with promptly and professionally..