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85% would recommend it to a friend
Great place to stay
We stopped in a suite and it was definitely worth every penny , a large very comfortable room and great bathroom too Pleasant staff nothing to much trouble , a great stay all round would definitely stop here again .
Great food but let down with customer service
I booked a relaxing night away to catch up with a female friend, all good until...
I rang down for an ice bucket which would cost £5 to deliver but free if I went to the bar myself. This would have been a slight inconvenience but my hairdryer kept cutting out and I had half dried hair. I was told that this was a 'safety feature'- no. It was a poor quality hairdryer that demands one finger to be pushed onto a safety button (in discomfort) for the machine to work. I am not 12. I can afford in excess of £100 for a room for a night- I don't need a safety device on a hairdryer. When I pointed out that at the current rate of drying it would take me approx. an hour to dry my hair a much better model was delivered in 5 mins. All good. I collected my ice bucket and freshly polished glasses. After dinner was the main area of concern, we ended up with the last sitting at 9pm. Starter fantastic, great wine and our mains promptly arrived but the wrong order. When this was rectified it seemed that we were holding things up, our wine glasses being refilled too quickly, and we were given dessert menus but told that we needed to be quick because the restaurant was closing in 5 minutes (ie 10.30pm). The waiters then re set the tables around us and came back to usher us out, leaving larger tables still going, we did complain and were left to finish our wine in peace. When we got to the bar that was open there was no staff on duty. I went to find somebody and finally returned as the actual waiter arrived. He had been off on an errand for a couple who were apparently 'spending a lot of money' and therefore it seemed, they were more important than us. We were told on several occasions that the bar was closed, only for it to be reopened when groups of guests arrived. Having stayed away on business and pleasure in many hotels I feel that this level of service was unacceptable and out of kilter with similar standard venues.
An amazing time
My partner and I visited the hotel for one night to celebrate our anniversary.
We pre ordered sparking wine and roses to our room, I pre booked a massage for my partner and a table for dinner. The service provided by the hotel staff was fantastic. Our room could not be faulted at all and the use of the spa facilities before dinner was a great start to our stay. The restaurant manager however did seem a little condescending in his approach towards us and at dinner spoke to every guest except us. We are both fortunate to look young but in our early 30s I'd have expected a little more respect considering the money we spent during our stay. Aside from this everyone and everything else was amazing. We had a wonderful time in a very romantic setting.
A very pleasant stay
I stayed here on a business trip which was very pleasant.
The rooms are decorated to a very high standard, very clean and the bed was very comfy. Hotel is very current and would definitely visit again.
relaxing & stress free stay
Fantastic hotel, food was out of this world and the staff could not get any better I will be returning with my wife for a long weekend
Lovely room and a very comfortable stay.